Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Videos not playing in Firefox and IE


Hello,

I am very new to JW player, i am having problems playing videos with firefox and internet explorer whereas it is working fine in chrome, safari and android. At the same time videos are working fine when played locally no matter which browser. I cant figure out the mistake i have made, please help.

This is my website www.rockingnow.com

Thank you

7 Community Answers

JW Player

User  
0 rated :

Always the same thing....

Every file that a server provides comes with an HTTP header that tells the browser what kind of file it is. Your server is producing the video with a MIME type of *text/plain*, whereas it needs to be *video/mp4*. Your server administrator needs to fix this. If you can edit your own *.htaccess* file on the server, you can add this line:

*AddType video/mp4 .mp4*

But it really would be best if the server administrator corrected the error in the server configuration.

JW Player

User  
0 rated :

Thanks MisterNeutron

Now the video plays in all browsers including firefox but not in the internet explorer, I added the line as you said. Now the problem still exists with Internet explorer.

JW Player

User  
0 rated :

No problem in IE11 - it plays fine. (The MIME type is now correct.)

JW Player

User  
0 rated :

Oh i see..then it might be a problem with my browser. Thanks for the help MisterNeutron.

JW Player

User  
0 rated :

Yes, I tried it in IE9, IE10, and IE11, where it uses native HTML5, and in IE8, which uses Flash. Try resetting IE to its defaults.

JW Player

User  
0 rated :

Yeah there seemed to be a virus attack on IE, now all problem solved. Thanks again for the help.

Ethan Feldman

JW Player Support Agent  
0 rated :

Glad you got it!

This question has received the maximum number of answers.