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Not getting jwplayer ad callbacks



Hi
I'm facing different kind of issue, i'm using jwplayer ad callbacks (onAdImpression).

I'm playing ad for every 5 mins, according to the documentation i'm suppose to get onAdImpression() callback whenever ad starts but i'm not getting properly.

That callback comes in alternative order (means comes in 1,3,5,7th time, not coming in 2,4,6,8 time).

Can you please solve this issue.

Regards,
Avinash

13 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

JW Player

User  
0 rated :

Please check this link:

http://54.251.7.161/jwplayer/test/

( whenever ad plays click on skip button next time it wont give onAdImpression callback)


Thanks

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you update to 6.8?

http://account.longtailvideo.com/

JW Player

User  
0 rated :

Hi ethan its working but there is a bug.

- first time skip button appears correctly, next time it appears in player fullscreen only.

- can u please fix this.

Avinash

Ethan Feldman

JW Player Support Agent  
0 rated :

Not sure what you mean?

JW Player

User  
0 rated :

When i start the player first time ad plays properly and skip button appears at right bottom (pre roll).

In mid roll skip button appears in fullscreen mode only.

Use this link: http://54.251.7.161/jwplayer/test/

Do the following steps:

- Click on play
- Ad plays.
- Click on Skip button

- After 10 sec one more ad will come but that doesn't has skip button in normal screen, if you go to the fullscreen it comes. (i think its coordinates issue of skip button).

Avinash

Ethan Feldman

JW Player Support Agent  
0 rated :

Are the ads geo targeted? I can’t get any ads at all in NY.

JW Player

User  
0 rated :


yes, all the ads are geo targeted. I think that is not the issue with ads, can u check with any ad that u have and please resolve that skip button issue.

Avinash

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you un restrict it? I don’t see issues on our demo pages.

a...

User  
0 rated :

Hi i have one more issue with ads.

I will tell you one scenario can you check in your end and let me know its bug or an issue in myside.

1. In jwplayer setup method disable controls.

jwplayer("").setup({

controls: false,
autostart: true
})

2. In onAdImpression callback enable controls.

jwplayer().onAdImpression(
function(event) {
jwplayer().setControls(true);
}

3. If we do this skip button is not coming in normal screen, you should switch to fullscreen mode and again switch to normal mode, after that it appears.

Can you please tell me what was the issue. (i cant provide any ads to all my ads are geo restricted).

Regards,
Avinash

Ethan Feldman

JW Player Support Agent  
0 rated :

If controls are set to false, all controls (even the skip button), are disabled.

a...

User  
0 rated :

yes, i disabled the controls and again enabled (i got all the controls except skip button).(Check in flash player mode)

Please check the scenario what i mentioned.

Avinash

Ethan Feldman

JW Player Support Agent  
0 rated :

Can I see a screenshot of what you mean?

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