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Follow up: Android, .mov type, Playlist


Playlist: http://www.ciavideosstage.org/feed/sunkist
Single video: http://www.ciavideosstage.org/feed/sunkist/s?v=8
Source: http://cia-pc.streamguys.net/Sunkist_PummeloShrimpSalad_854x480.mov

All files are .mov type and won't play on Android. What am I missing to get this working on Android?

Going to the source file forces a direct download on Android.

Thanks.

31 Community Answers

JW Player

User  
0 rated :

An MOV file is a QuickTime video. Does your Android have QuickTime installed on it? I didn't think so....

Ethan Feldman

JW Player Support Agent  
0 rated :

HTTP “Content-Type” of “video/quicktime” is not supported. Load of media resource http://cia-pc.streamguys.net/Sunkist_PummeloShrimpSalad_854x480.mov failed.

Even happens in our wizard – http://www.jwplayer.com/wizard/

JW Player

User  
0 rated :

Touch

Ethan Feldman

JW Player Support Agent  
0 rated :

One thing to try is to set the mime type to video/mov (or trick it to video/mp4)

JW Player

User  
0 rated :

Ethan,
It works for me. See screenshot: http://d.pr/KA3m

JW Player

User  
0 rated :

Set the mime type on our server or the StreamGuys server?

Ethan Feldman

JW Player Support Agent  
0 rated :

It did not work for me in FF27, Win7 (runs in html5 mode). The mime type would have to be set on the StreamGuys server, where the file is coming from.

JW Player

User  
0 rated :

Okay, I've converted one video to mp4 and it still doesn't play on Android. I do have it set to html5 for Android. Is that wrong? If not, what else is going on? Thanks.

http://www.ciavideosstage.org/feed/sunkist/?v=9
http://www.ciavideosstage.org/assets/v/Sunkist_PummeloShrimpSalad_854x480.mp4

JW Player

User  
0 rated :

Wrong MIME type. If you're serving up an MP4, the MIME type needs to be *video/mp4*.

JW Player

User  
0 rated :

The .htaccess MIME type setup on the http://www.ciavideosstage.org/ server has this:

# Audio
AddType audio/ogg oga ogg
AddType audio/mp4 m4a

# Video
AddType video/ogg ogv
AddType video/mp4 mp4 m4v
AddType video/webm webm
AddType video/mov mp4

Ethan Feldman

JW Player Support Agent  
0 rated :

Now you have – http://www.ciavideosstage.org/assets/v/Sunkist_PummeloShrimpSalad_854x480.mp4 being set as video/mov, but it should be video/mp4

JW Player

User  
0 rated :

Did you copy and paste that? If so, the syntax is wrong.

*AddType video/mp4 .mp4*

Note the dot.

And it's currently sticking a MIME type on that MP4 of *video/mov*. Don't take my word for it - check it yourself!

Ethan Feldman

JW Player Support Agent  
0 rated :

Yeah, I just confirmed using Firebug’s net panel that the mp4 has the incorrect mime type.

JW Player

User  
0 rated :

I was replying to Stephen - you posted while I was typing.

JW Player

User  
0 rated :

Okay. I think I've corrected the MIME type and the video acts like it's loading on Android, but then doesn't play.

# Audio
AddType audio/ogg .oga .ogg
AddType audio/mp4 .m4a

# Video
AddType video/ogg .ogv
AddType video/mp4 .mp4 .mov
AddType video/webm .webm

JW Player

User  
0 rated :

Why are you setting *primary: "flash"*? That's why it's not playing on Android.

JW Player

User  
0 rated :

I'm not setting primary Flash for Android. Look at line 246 of http://www.ciavideosstage.org/feed/sunkist

Ethan Feldman

JW Player Support Agent  
0 rated :

If you put this file into our wizard, does it work on android?

http://www.ciavideosstage.org/assets/v/Sunkist_PummeloShrimpSalad_854x480.mp4

http://www.jwplayer.com/wizard/

JW Player

User  
0 rated :

Unfortunately, it does not. It displays the loading gif and then either acts as if it hit the end of the video or keeps loading forever.

Ethan Feldman

JW Player Support Agent  
0 rated :

I would try to do a re encode using HandBrake. Use default settings + web optimized – http://handbrake.fr/

JW Player

User  
0 rated :

That's what I did for this mp4.

Screenshot of Handbrake settings: http://d.pr/Ocua

JW Player

User  
0 rated :

I re encoded it one more time and it's the same.

Ethan Feldman

JW Player Support Agent  
0 rated :

I would do the following:

Link to – http://www.longtailvideo.com/jw/upload/bunny.mp4 as the file variable and see if the issues happen.

If so, then download it and host it on your server and see if it still works

that way you can determine if the issues is encoding or server based.

JW Player

User  
0 rated :

That file does not play on your wizard for my Android. It does the same thing as my video.

Ethan Feldman

JW Player Support Agent  
0 rated :

Have you checked any other devices? This is bizarre.

JW Player

User  
0 rated :

I've tested several emulators. Unfortunately, I don't own an Android device. Are you able to see it working?

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, we have actual devices here. It plays in our Wizard. What emulators are you using?

JW Player

User  
0 rated :

I'm using Genymotion and http://manymo.com/

To clarify, in your devices my video is playing in the Wizard but not at our link?

Ethan Feldman

JW Player Support Agent  
0 rated :

Okay, thanks. It plays in both your site and our wizard using a Nexus 5 here.

JW Player

User  
0 rated :

That's good to know. We'll move to re-encode the files to .mp4 and see what happens from there. I'll open a new thread if we have another issue.

Ethan Feldman

JW Player Support Agent  
0 rated :

Okay.

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