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H. 264 not work on my server

Hello, I got a problem when I tried to use JWplayer under IE8.
The format of video files is mp4 (h264) and my server is IIS8 (H.264 pseudo stream module was installed).

2 videos are prepared for testing the seeking function but none was succeeded:
First one: Playback bar jumped to the selected position, but video started over.
Second one: Everything works fine except the whole video file would be downloaded before it really started.

I also noticed the demos on H.264 pseudo stream module website do not work. They suffer the same issue as my first video.

I am not sure whether it is the video problem or H.264 pseudo stream module problem since this is an old technique.

Very appreciate if you got any idea about it.

10 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

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JW Player

User  
0 rated :

I was testing on my local server so I don't have a visit-able link for you.

But here is the link of the demo on H264 pseudo stream module. The pseudo stream can't work well either.
http://h264.code-shop.com/demo/apache/testlist.html

Thanks a lot.

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Ethan Feldman

JW Player Support Agent  
0 rated :

This is using JW4, way out of date. I need to see your link, not theirs.

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JW Player

User  
0 rated :

Well, I think you can access my test page though this link:
http://query.q.ugridd.com/demo-JW.html

The video is not a small one. Thank you.

Up Down

JW Player

User  
0 rated :

Works for me in all browsers - Chrome34, FF28, IE11. Starts playing within a few seconds, and the "seek" function works with no problem.

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JW Player

User  
0 rated :

But you're correct - it doesn't work in IE8.

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JW Player

User  
0 rated :

IE7 and IE8 are using flash player to play mp4.
It works quite well in HTML5, but not so good in flash player.

At first I thought the problem may caused by lacking the keyframe information in metadata. That's why I download a mp4 from a video site and used it for testing.

The seeking function works well as you saw, but the video has to be fully download before seeking.
It seems like the solution for flash player is simply "stopping it from playing before fulling loaded".

It is not easy to locate the issue, IIS 8? H.264 pseudo stream module? mp4 file? JWplayer? Or just the capability problem?

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Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have the pseudo streaming module installed correctly on your server?

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JW Player

User  
0 rated :

Finally solve the problem!
You are right, the pseudo streaming module is not successfully installed.
I missed a step which is enabling 32-bit module in 64-bit OS.

This is described in pseudo streaming module setup-instruction, but I forgot to set it before.
Now everything goes well.

Thanks a lot!

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Ethan Feldman

JW Player Support Agent  
0 rated :

Glad you got it, np!

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