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Poster Image list missing media images


I am trying to add thumbnails to all my videos and I noticed that the poster image list is missing a lot of my media images. It lists some, but not all.

Is there any limitation on the number of images listed, or a timeout to retrieve the list?

I am attaching a screenshot of the list I am talking about:
https://app.box.com/s/4f5en9wsbdaq09nwp9cd

8 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

There is no limit for this.

JW Player

User  
0 rated :

What can I do then to figure out why my thumbnail images are not listed there?

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you go into that individual media item to see if it is there?

JW Player

User  
0 rated :

They are there. It does not list media that are older than Jan 20, 2014 approximately.

JW Player

User  
0 rated :

Anything I could try to fix this?

I did try to delete the thumbnail image and re-import it and it did not help. This is happening on many images, not a single one btw.

Thanks for your help!

Ethan Feldman

JW Player Support Agent  
0 rated :

We would need to look into your account, please email us so we can log in and check it out – http://www.jwplayer.com/contact-us/

JW Player

User  
0 rated :

FYI, I found the limitation in the jwplayer6:
- File: jwp6-class-media.php
- Line 178: "numberposts" => 50

It is only fetching 50 thumbnails. If I change this number to something larger, I start to see my missing thumbnails.

Ethan Feldman

JW Player Support Agent  
0 rated :

Ah, got it, thanks.

This question has received the maximum number of answers.