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mp4 encoded with Apple Compressor : not playing with Android


My mp4 (H.264, audio AAC) files encoded with Apple Compressor (version 3.5.3 that comes with Final Cut studio 3) won't stream on Android devices (error message "unable to play file").
The same files play well with our streaming server on any browser, on any computer OS, and play well on iOS.
We use JW Player 6.8.4616 (Premium edition).

My encoding config with Compressor (french localized version, but parameters are obvious) :

Description :
Extension de fichier : mp4
Taille estime: 67.81 MB
Encodeur audio
AAC, Stro (G D), 44,100 Khz
Encodeur vido
Format : QT
Largeur : 640
Hauteur : 360
Proportions des pixels : Carr
Rognage : Aucun
Remplissage: aucun
Frquence dimages : 25
Contrles dimages : automatiquement slectionns: dsactiv
Type de codec : H.264
Multipasse: Activ; rorganisation des images: Activ
Profondeur de pixel : 24
Qualit spatiale : 50
Qualit spatiale min. : 50
Qualit temporelle : 50
Qualit temporelle min. : 50
Dbit des donnes moyen : 0.631 (Mbps)
Dbit des donnes maximum : 0.631 (Mbps)
Optimis pour QuickTime
serveur denchanement

When trying to encode mp4 (H.264) files with Adobe Media Encoder (CS5) : no problem. Plays well on all devices.

Anyone had this problem?

2 Community Answers

JW Player

0 rated :

As an experiment, run one of the "problem" videos through HandBrake, default options plus check "Web optimized." That will tell you pretty a quickly if you have an encoding problem.

(I'm suspicious of the *Format: QT* attribute. You don't want a QuickTime video.)

Ethan Feldman

JW Player Support Agent  
0 rated :

Also, do you have a link?

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