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Error loading media: File could not be played iOS

Using JWPlatform embed code, recently our videos have stopped playing under the iOS (works fine in Android w/ HTML5). Users are getting the error "Error loading media: File could not be played". Here is an example page: https://www.atdove.org/about

Thanks!

5 Community Answers

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Remco van Bree

JW Player Support Agent  
-1 rated :

I see what the issue is. A developer should be able to fix this tomorrow morning CET.

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JW Player

User  
0 rated :

Great, Thanks!

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Remco van Bree

JW Player Support Agent  
0 rated :

This is fixed and verified.

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JW Player

User  
1 rated :

Looks like it's working. Thanks!

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JW Player

User  
0 rated :

Looks like it's working. Thanks!

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