Hi,
Our JWPlayer have some strange behavior on IPad. Here's the links for you :
http://www.lacapitale.com/en/about-us/to_family (Youtube integration with strange height and size only on Ipad)
http://www.lacapitale.com/en/individuals/insurances/ads (The playbar was really small on Ipad)
What we can do to correct this.
thanks
The second link is using 6.5, you need to update it to 6.8.
Hi Ethan,
We update to 6.8 the player in our test environment and we have notice that the first problem is solved. But, this second problem with the playbar always here.
thanks
What do you mean the playbar is small? I don’t see that issue?
You can see : http://imageshack.com/a/img819/6159/vn7o.jpg
I think there must be something clashing in the html5 player’s css with your site’s css. I would try embedding the player on a blank page first to see if the issue still happens.
Ok i'll check.
And, do you have an idea for what this video can't be played?
http://www.lacapitale.com/en/about-us/to_family
Two weeks ago, this video played correctly but now refuse to play.
Thanks
This is a YouTube video. It plays fine for me.
Through JWplayer on IPad?
Ah, sorry.
Update to 6.8 – http://account.longtailvideo.com/
Hi,
For : bc.. I would try embedding the player on a blank page first to see if the issue still happens
Object #2 : The size of the control bar on iPad.
Yes, still happens on a blank page, no css on it. Do you think that could concern the video size?
The controlbar of this video : http://www.lacapitale.com/fr/entreprises/assurances-collectives/viva-sante-petite-entreprise was correct but, this one http://www.lacapitale.com/en/individuals/insurances/ads not.
Video "Viva sante ..."
<ul>
<li>H264 - MPEG-4</li>
<li>680x376</li>
</ul>
Video "ads"
<ul>
<li>H264 - MPEG-4</li>
<li>1888x1062</li>
</ul>
These are using 6.5, I would update to 6.8.
Yeah, I know. For this moment, our modifications, with all updates, are only in our test environment. But, even in test environment, all player have this same behavior. You will be able to see all changes next tuesday.
Ok, please let me know.
bc.. The controlbar of this video : http://www.lacapitale.com/fr/entreprises/assurances-collectives/viva-sante-petite-entreprise was correct but, this one http://www.lacapitale.com/en/individuals/insurances/ads not.
Always on iPad.
Thanks
Can you please try 6.8? This is 3 versions behind and we have made a lot of improvements since.
Ok I see. We forgot to update the html5.js to. We envisage to update it soon.
Thanks
Ok, np. Let me know.
Do you support multiple instance on the same page? On the switch to 6.8, a new problem appear. It seem that randomly, preview images show or not, from the second video and other after reload. Videos play normaly. I can't update it to live website until this set. Do you ever see this problem before?
Thanks
I forgot, and it's only on Internet Explorer 9.
Yes we do. Can I see a test page?
Can't for now. Have you a fix for that, if you know this problem?
There's no differences this code and what we working for :
bc.. <!DOCTYPE html>
<html>
<head>
<script type="text/javascript" src="${urlContexte}script/jquery-1.7.2.js"></script>
<script type="text/javascript" src="${urlContexte}script/jwplayer.js"></script>
<script type="text/javascript">jwplayer.key="our key";</script>
</head>
<body>
<p>Video title1</p>
<div>
<div id="anchor1"><p>Video advertissement</p></div>
</div><br /><br />
<p>Video title2</p>
<div>
<div id="anchor2"><p>Video advertissement</p></div>
</div><br /><br />
<p>Video title3</p>
<div>
<div id="anchor3"><p>Video advertissement</p></div>
</div>
<script>
jwplayer("anchor1").setup({
file: "Link yo video one",
image: "Link to image one",
width: 680,
height: 382,
sharing: {}
});
</script>
<script>
jwplayer("anchor2").setup({
file: "Link yo video two",
image: "Link to image two",
width: 680,
height: 382,
sharing: {}
});
</script>
<script>
jwplayer("anchor3").setup({
file: "Link yo video three",
image: "Link to image three",
width: 680,
height: 382,
sharing: {}
});
</script>
</body>
</html>
I don’t have a fix as this is not a known issue. Please put up a link.
Other things, it seem to be in IE 9 (64bits) only.
No one should be using the 64-bit version of IE9. It's known to have all sorts of problems, on many, many websites.
Happily, IE9 usage (both 32- and 64-bit) is disappearing pretty quickly, largely because MS has switched to auto-updating IE.
Again, I would like to see a link.
Our next live update are in two weeks.
Okay.
You can view check this now, we update the player to 6.8.
http://www.lacapitale.com/en/individuals/insurances/ads
So problem appear in IE9 (64bits) on page with multiple instances of the players. And, it's normal that the image of the third video was black. But, you can see if the image here or not.
Reminder : <quote> It seem that randomly, preview images show or not, from the second video and other after reload. Videos play normaly.</quote>
thanks
