View problems on huge mp4 files

it — Apr 17, 2014 10:41AM EDT

Dear All,

We use jwplayer 5.8 and experience problems while viewing an mp4 movie file from 350MB. Here is what happens:

a. It -does work- great on IE 11
b. It simply hangs within Chrome for more than 3 minutes and then turns out to be a black screen after a couple of minutes on my PC (chrome version: 34.0.1847.116 m)
c. It does not start at all on my Android tablet (internal browser and chrome) turns in black and stays black.
d. iPhone 4 reports unable to play file.

All devices are connected to wireless LAN, except my PC. Wlan is fast ...

Now when i only replace the MP4 file for the DEMO small file (195kb) it does work on all devices when using the same code. We have tried a lot, however this should work right?

We use a linux centos 6.x machine with mod-H264 installed an loaded. Then we also tried the startup params, no luck ...

Please help :-)

Regards,
David.

3 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent

Apr 17, 2014 12:21PM EDT 0 rated :

Hi David,

Can I see a link to where this is running?

Thanks,
-Ethan

Up Down

it

User

Apr 18, 2014 05:08AM EDT 0 rated :

Hi Ethan,

It's an internal link, but it's easy to reproduce cause we use this default code:


<div id="mediaplayer">JW Player goes here</div>

<script type="text/javascript" src="jwplayer.js"></script>
<script type="text/javascript">
jwplayer("mediaplayer").setup({
flashplayer: "player.swf",
file: "video.mp4",
image: "preview.jpg",
height: "480",
width: "580"

});
</script>


Now we have put a smaller movie behind this code and it works great. However replace the small movie for a huge one and you'll see what happens. (mime type checked, movie/mp4, seems ok);

Is this enough info the get an impression ?

Regards,
David.

Up Down

Ethan Feldman

JW Player Support Agent

Apr 18, 2014 11:25AM EDT 0 rated :

Hi David,

It might depend on your specific file though, so I would need to see the actual example. I have seen huge files work fine in our player without issue.

Best,
-Ethan

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