I'm not able to view the player on IE7. I even checked out your home page, http://www.longtailvideo.com/jw-player/, and only get this message in a black box: "To see this video you need to upgrade to the latest HTML5 compatible browser or download Adobe Flash Player."
Does the flash work in IE7? Flash Player version 11.5.502.110 is installed.
That is strange; this is not a message we print in JW Player. Your player version is also perfect.
Do you have some sort of plugin (or malware? hope not…) installed that could cause this?
It's installed on Windows XP running on Oracle VM VirtualBox. Do you think the virtual box is interfering?
In IE 9 I can see the video, but if I look at the source code there is the message around line 113:
<div id='player_1' class="video_holder">
<p>To see this video you need to upgrade to the latest HTML5 compatible browser or download <a href="http://get.adobe.com/flashplayer/">Adobe Flash Player</a>.</p>
</div>
I'm just wondering if the way the swf is embedded into the HTML isn't what IE7 expects.
Well, that code is something you’re inserting yourself (or the CMS plugin you use). There seems to be an issue there indeed…
I am seeing the same thing in IE7 at http://www.longtailvideo.com/jw-player/, this is not being viewed through a CMS, just through IE7.
A javascript error is also occuring, as shown in this screenshot:
http://imgur.com/SJZoz
@Dan – This issue we are aware of, it will be fixed, thanks.
In my recent tests that led me to purchase this product, videos played fine in IE7. When do you see a fix for this becoming available? Is there a build of the 6.x release that works with IE7?
6.1 is out now, you can download it from your account page now.
I've downloaded version 6.1.2972 and the IE7 problem still persists.
Demo here: http://jasonfoundation.parthenonpub.com/video-test2.html
My test machine is a VirtualBox instance of Windows XP with the latest version of flash.
It looks like the wrapper div is not being created.
Do you have any ideas of where the problem could be?
Your link works fine in IE7 on an actual old XP machine we have here.
Thanks for checking. I guess I'll have to find an old machine with IE7 on it.
Np.
I found an old Win XP (service pack 3) pc with a fresh install of IE7 and the latest Flash and the problem still persists.
I get nothing displayed on the test URL I mentioned above.
What is the configuration of the IE7 machine you're using where it works?
It is an old Dell, XP, SP3, Intel Core2Do, running IE7…
Likewise in Eric's demo link, I tried to play with 6.1.2972 on my Win XP + IE7, but JW player didn't displayed.
My IE7 version is 7.0.5730.13 and Flash Player version is 11,5,502,135.
Do you have a workaround?
I have the same issue - looking on an old XP machine with IE 7.05.5730.13 + Flash 11.5.502.135. Your website homepage appears with a big black box where the movie should appear.
The div has loaded, but no object tag.
Please can yu update me about this, because as it stands I can't use the product (I need to support IE7).
Guys – I checked our own demo page as well.
http://www.longtailvideo.com/jw-player/
In iE7, it is definitely working now.
Can you guys check this page?
That link does not show the player. There is just a black box.
Screenshot: http://i.imgur.com/f1AKw.png?1
Ok, thanks. I will pass along.
We see exactly the same. We’ll fix shortly:
http://developer.longtailvideo.com/trac/attachment/ticket/1786/
Do you guys have an ETA on when this bug will be fixed. Is it on the order of a day or week, etc.
This issue is preventing us from pushing out some updates and was just wondering what I could give as an ETA.
Thanks!
I would say definitely by Q1 2013 for sure, I can’t give an exact ETA though.
Dan,
I just checked their Trac for this (http://developer.longtailvideo.com/trac/ticket/1786) and it looks fixed.
OK, looks like a patch was applied, I will hang tight for an official download.
http://developer.longtailvideo.com/trac/changeset/2997
Eric – That is correct.
@Dan – Yes, it will be included in 6.2.
OK thanks, but anyway to know when 6.2 will be available. Or anyway this could get back ported to a 6.1 minor version and made available?
Thanks.
We probably aren’t going to release another version of 6.1, but 6.2 will be out in Q1.
When released solve this problem
This problem is also found in IE6 .
Thanks, we will release 6.2 in Q1.
Is there a short-term workaround for this? We took the 6.x release and now we're seeing the IE7 problem. Wouldn't normally be an issue but one of our primary partners uses IE7 only in their environment and this has become a business-stopping problem for them (and by extension, for us).
Email us.
Hi,
I also could do with support for IE7, any idea when a fix will be released?
(Sorry, I tried to log in to my account but couldn't and the password reminder doesn't seem to work with my email address!)
We are releasing 6.2 by the end of the month.
If you had an old license, the password reminder would do nothing, since it is only for JW6 accounts.
Old orders can be accessed here – http://www.longtailvideo.com/order/view
Just wondered if you were still hoping to release the 6.2 version by the end of this month?
Feb 6th will be the release date.
Cool, thanks
Np
Just to add that I'm still seeing this problem in 6.2 using IE7 and Flash 10. Updating to the latest version of Flash fixes the problem.
Do you have an example?
example url -
http://personal.lse.ac.uk/williats/rawvoice/lsevacations_testV6.htm
Change:
<html>To:
<!DOCTYPE html>
<html>
We also are not able to get JW Player 6.2 to work on IE 7 on either Windows XP or Vista. All that display is a black box. Here is our test url: http://www.archvisual.com/corridor/video-test.html
Change:
<!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.1//EN” “http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd”>
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
To:
<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
We've tried a basic HTML5 doctype and still get the same results on IE7 on Windows XP SP2 and Vista. See http://www.archvisual.com/corridor/video-html5.html
We've done more testing and we get the same black box on IE8 on Windows XP SP3 and Vista.
We've also tried http://www.longtailvideo.com/jw-player/ and get the same result there, just a black box, neither video or player controls display on IE7 and IE8 and on Windows XP and Vista.
Both of these links actually work for me. Sounds like you need your Flash updated on your machines.
Yep, that was it exactly. What version of Adobe Flash Player does JW Player 6 require? On JW Player 5.3 it needed at least 9,0,124,0 I believe, but on our XP and Vista IE Tests, it wasn't working on 9.0.15.9 and 10.0.22.87. Does it need Flash 11 to work?
Can JW Player 6 be configured to display a message if flash is older than the minimum required?
Thank-you,
Charlotte
Flash 10.0 is needed. We compile against 10.0. You can put a message into the <div> that the player replaces.
We are seeing just the black box on Windows Vista, IE8, Flash 10.0.22.87. We have text in the <div> that the player replaces, but it never displays, just the black box, is there a way to get it to show?
Set the player’s fallback variable to false.
Also this might be something relating to this machine’s video card drivers, perhaps.
We're using crossbrowsertesting.com for our testing, so not sure if we can do much with diagnosing video card drivers. We really want to upgrade to JW Player 6 for it's enhanced HTML5 video support and start migrating our video content to mp4 as well as better support our mobile users but we want to be able to be reasonably comfortable that video won't stop working for a number of our users. We have a lot of corporate clients and depressingly we still have a lot of users acessing on Windows XP but no data on what Flash versions they use. I would feel better if I was reassured that in general it will work on Flash 10. Is it working on your test machines in IE on Vista and XP and Flash 10?
Tx,
Charlotte
Oh wait a second, are you actually using legitimate test machines here, or using that site? We have legitimate test machines were with older operating systems / Flash versions / browsers, and don’t have the issue.
We use crossbrowsertesting.com for all our testing, we don't have test hardware at our disposal. My understanding, tho, is that spinning up a remote environment via VNC, as crossbrowsertesting.com does, is functionally equivalent to standalone hardware. Not so?
I would have to disagree. I have seen weird issues with virtual PCs, browser testing sites, VNC, etc, that do not happen on actual machines. You don’t know if these tools can be to blame in cases such as this. Simulators/virtual environments/test sites are not really 100% reliable.
We are not seeing the div text appear when we add fallback:false, is our format correct? http://www.archvisual.com/corridor/video-html5.html
It is, but this really would only show if Flash not installed at all, not out of date. I really think this issue is happening because you aren’t testing on an actual machine, though.
We've managed to find an old Windows Vista IE7 laptop, and we are still seeing just the black box with Flash version 10.10.0.22. What do you recommend we look at with respect to video drivers?
I would update them to the latest drivers. We have an old Dell machine here that works fine with an older install of Flash.
fyi @Charlotte
Can you see the error in your code below? Without that error the page will validate as HTML5.
*HINT:* compare the first line with the others.
bc.. <script language="javascript" src="js/jquery-1.4.3.min.js"></script>
<script type="text/javascript" src="js/jquery.dcjqaccordion.2.6.min.js"></script>
<script type="text/javascript" src="jwplayer/jwplayer.js"></script>
In HTML5, the use of *language="javascript"* is obsolete.
Your jquery is also out of date
That might be part of it…
We updated out test file http://www.archvisual.com/corridor/video-html5.html to use the latest jquery (1.9.1) and changed the language property to type, but there is no change.
works fine in IE when using IE7 standard and IE7 document standard mode.
why are you using the following
bc.. <meta http-equiv="X-UA-Compatible" content="IE=edge" />
The X-UA-Compatible meta tag allows web authors to choose what version of Internet Explorer the page should be rendered as
try the following if this is of any help to you
bc.. <meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=IE7"/>
btw, the current flash player release is *11.6.602.180* for both IE and non-IE browsers
@Charlotte – Do you see the same issues here? – http://www.longtailvideo.com/jw-player/
@Ethan Yes, we see the same issues on http://www.longtailvideo.com/jw-player/. Just a black box where video and video controls should be. This occurs on IE7 and IE8 on Windows Vista and Windows XP if Flash is 10 or lower. Upgrading to latest Flash 11 fixes the issue. We've tested on crossbrowsertesting.com and also on 2 WinXP laptops, one of them a Dell Inspiron. I upgraded to the latest video drivers on the Dell Inspiron, but it didn't help.
@Willie, yes we know that the latest Flash is 11 and that upgrading to Flash 11 fixes the issue. Our clients are all corporate and upgrading Flash is frequently not something they are willing to do at our behest. That said, we don't know how many of our client's desktops will be running older versions of Flash, though we do know by analyzing user agent strings that this year 43% of users accessing our system are still using Windows XP, hard to believe really!
Sounds like this is specific to your machine, this is one of the most heavily visited pages on our site and people have not said that it doesn’t work…
I must admit I'm puzzled as to why we see this issue on every environment we test on but others do not. We've tested on 2 separate WinXP laptops now in addition to crossbrowsertesting.com's suite of virtual machines. We are searching for other XP/Vista machines to expand our testing. In the meantime, I think we may just release JW Player 6 regardless and cross our fingers that the users with these environments are few and far between. Wish us luck!
Good luck~!
@Charlotte Moller, maybe you can use another player that does work for XP/Vista IE 6/7 and place a link and disclaimer that if they are using old technology, they will have to use that older player at the link you provide. And maybe even list what they are missing if they decide to not upgrade.
But just a note, if anyone out there cares about security they certainly will not be using IE6. And I do not believe that your web site(s) are the only places their going to have problems when using IE6 they are going to be numerous. Just a thought.
IE6 is now used under 1% of people, worldwide, I believe…
