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Error Setting Up Player: Invalid License Key

A four-day-old thread with this same title -and covering the same problem--has since been locked, so I'm starting a new one. Just purchased JW Player Premium this morning, received the new player & skins, plus the new license code. A couple other issues aside (which I'll have to cover in other forum topics), all seems to work well in Safari, Chrome, Firefox, and older Internet Explorer versions (6). BUT... Internet Explorer 8 shows "Error setting up player: Invalid license key" on all instances of the player throughout the site.

Here's the website itself:

http://www.rightafterthis.com

What's really weird is that another website I manage also got the new JW Player upgrade this morning, and it works just fine in IE8:

http://www.speedsceneracing.com

Hmm!

21 Community Answers

Up Down

JW Player

User  
7 rated :

Same here, also getting "Error Setting Up Player: Invalid License Key" in IE8. Does any staff member from Long Tail Video have an answer to that problem? Client is getting anxious ...

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Ethan Feldman

JW Player Support Agent  
-1 rated :

You just need to make sure to download the licensed player / use the licensed key from – http://account.longtailvideo.com/, then clear your cache, it really should be as simple as that.

Up Down

JW Player

User  
3 rated :

I upgraded to 6 in wordpress and now I am getting the same problem.

"error setting up player invalid license key jw player"

Funny thing is, only when using FireFox.

Any other suggestions?

Up Down

Ethan Feldman

JW Player Support Agent  
1 rated :

Do you have a link?

Up Down

JW Player

User  
1 rated :

Its in a protected area. Where can I sent the credentials?

Up Down

Ethan Feldman

JW Player Support Agent  
1 rated :

http://www.longtailvideo.com/contact-us

Up Down

JW Player

User  
0 rated :

Hi Ethan,

Sent you a link and credentials

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Ok, thanks.

Up Down

JW Player

User  
0 rated :

Ethan,

Here is another example on another on the main site (different database).


http://hardsurfaceexperts.com/in-the-news/

Up Down

Ethan Feldman

JW Player Support Agent  
1 rated :

Are you using the WP plugin here?

Up Down

JW Player

User  
-1 rated :

Yes sir

Up Down

JW Player

User  
2 rated :

Hello everybody,

i faced the same problem. Everything works in every browser but in IE 7 and 8 it says "Error setting up player:
Invalid license key"

But the key is valid and for the simple reason that it works in all other common browsers, I think it is the same bug.

I do not use the WP.
If you need more information, please ask.

best regards, Andreas

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Ethan Feldman

JW Player Support Agent  
0 rated :

@Andreas – Do you have a link?

@Pat – Can you update to 6.3?

Up Down

JW Player

User  
0 rated :

Did it. Still the same problem.

Up Down

Ethan Feldman

JW Player Support Agent  
-2 rated :

I still see 6.2 on – http://hardsurfaceexperts.com/in-the-news/

Up Down

JW Player

User  
0 rated :

The Website is not online so far, but I will post it as soon as the page is online.

Here is the setup code:

jwplayer(str).setup({
file: "http://.../file.mp4,
flashplayer: 'http://.../jwplayerflash.swf',
width: $('#cboxLoadedContent').width()-20,
height: $('#cboxLoadedContent').height()-20
});

It works in IE9, Chrome, Firefox, Safari.
It does not work in IE 7 and IE 8.

Up Down

JW Player

User  
-1 rated :

Ethan,

I am showing 6.2.

Reverted back to 5.0 a week ago when this issue started happening and then reverted back again to 6.2. I've created new players and re embedded the video and get the same result.

Up Down

JW Player

User  
-1 rated :

By the way.. now it's not working on any browser :(

Up Down

Ethan Feldman

JW Player Support Agent  
-1 rated :

@Andreas – Need a link.

@Pat – What license key type is your player edition?

Up Down

JW Player

User  
-1 rated :

I believe it's just the Pro version but I cant find it anywhere in my receipt. looking at the pricing I think Pro

Up Down

Ethan Feldman

JW Player Support Agent  
-1 rated :

Can you email us with your order #? I want to make sure the right key is being used here.

http://www.longtailvideo.com/contact-us

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