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Custom the error message "video not found" in JW Player


Hello, actually I am using JW Player and it's a fantastic player, the only one thing that I would like a lot to know is how to change/custom the error message that appears when the player can't play a video or when it's not available:

"Video not found or access denied: /{urlhere}"

In which part I can edit this?

Thanks for your time :)

11 Community Answers

Pablo

JW Player Support Agent  
0 rated :

@Victor -

You will have to modify the player source itself – it’s available here:

http://developer.longtailvideo.com/trac/browser/trunk/fl5

Unfortunately, we can’t provide specific instructions on what to modify the player, but you can search the code for the text you want to change.

JW Player

User  
0 rated :

Well, but in my site I only use this 2 files:

jwplayer.js
player.swf

The link you provided (http://developer.longtailvideo.com/trac/browser/trunk/fl5) have a lot of subfolders that doesn't appears in my host... so I don't know exactly how to do this. Could you please explain with more details?

Instead of showing: "Video not found or access denied: /{urlhere}"

I would like to show: "We got a problem while loading video, please try again."

Pablo

JW Player Support Agent  
0 rated :

@Victor -

The link I provided contains the JW Player source code (there’s a link on the page to download the entire package as a zip file). You can use this source code to create your own version of the JW Player, but it’s provided as-is, without support from LongTail. The README.txt file does contain instructions on how to build the player from source.

JW Player

User  
0 rated :

Oh ok, thanks for this explanation.

Anyway, do you think if I can custom the error message modifying the custom skin I have? or this error message can only be customized with the source code of JW Player?

Pablo

JW Player Support Agent  
0 rated :

@Victor -

The error messages are not customizable in the skin. You will have to modify the source code of the player to change the text of the error messages.

JW Player

User  
0 rated :

Hi PabloS, I own a license of JWPlayer, how to change the error messages in the licensed player?

Ethan Feldman

JW Player Support Agent  
0 rated :

@Andres – Email support with your license # – http://www.longtailvideo.com/support/contact-us

JW Player

User  
0 rated :

I'm confused, does this mean that the outcome is different if we own a license, support will help us?

Ethan Feldman

JW Player Support Agent  
0 rated :

Any type of support isn’t going to cover source code support, regardless.

JW Player

User  
0 rated :

I uploaded a video in a .wm4 format via a wordpress website and it plays on my desktop, but not my laptop. I get the following error:

"The video could not be loaded, either because the server or network failed or because the format is not supported"

I'm assuming my other computer has an outdated flashplayer on it, but I'm sure many people have that. Is there a way to fix this?

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

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