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HTML5 not working in Chrome

Hello!

I am just testing my videofiles in different browsers and i have problems with the HTML5-clips (flash is working).

This is my testvideo:
http://www.ntfiles.de/video/api_test/files/13/515307080f263_Wildlife_360.mp4

When I play it in on my website or at your wizard with chrome (Version 26.0.1410.43 m) on Windows 7, I get an "Error loading media: file could not be played"-error. When i reload often, then sometimes it works...

At a second computer its working with chrome...

jwplayer-version is from today.

thanks for help!
Alex

15 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

This file actually works in our Wizard in Chrome for me in HTML5 mode?

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JW Player

User  
0 rated :

Now the question is, why its not working at my chrome.
It has nothing to do with flash, i dont understand that...

Maybe anyone where the file is also not working in chrome?

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Ethan Feldman

JW Player Support Agent  
0 rated :

Where are you located? I wouldn’t think that would make a difference though…

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JW Player

User  
0 rated :

Germany - cant imagine that this is the problem...
Maybe I reinstall chrome for testing.

Another question (I really didnt find any answer here):
How to change quality to hd, if someone clicks the fullscreen button in jwplayer 6? I have two files with different qualities...
I found only this link:
http://www.longtailvideo.com/support/jw-player/29248/sd-and-hd-qualities

thx!

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Ethan Feldman

JW Player Support Agent  
0 rated :

That is not supported I’m afraid.

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JW Player

User  
0 rated :

Its me again with a little addition:

I was testing your clip (http://content.bitsontherun.com/videos/3XnJSIm4-kNspJqnJ.mp4) in your wizard with chrome now at 2 different computers with the same hardware and the problem was the same in html5 mode: error loading media: file could not be played.

So the problem cant be the hardware and cant be the file. your player isnt working correctly with some chrome versions in html5!

I found these error in the console, after site loading is finished:

ERROR: Failed to load jwpsrv.

Windows 7, 64 Bit, Google Chrome Version 26.0.1410.64 m, jwplayer 6.3

What to do?

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JW Player

User  
0 rated :

works fine here with Chrome 26.0.1410.64 released today. This version has a new inbuilt flash version.

btw, the 26.0.1410.64m is a beta version.

There was earlier today for part of my afternoon(CET) issue on the internet upon which many sites were not reachable and "timed out".

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Ethan Feldman

JW Player Support Agent  
0 rated :

Sounds to me that your network is blocking our analytics server.

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Ethan Feldman

JW Player Support Agent  
0 rated :

I updated Chrome as well today, still works fine.

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JW Player

User  
0 rated :

Network could be a problem (but why other browsers working then?).
I am goint to test it with another network and give feedback.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Ok.

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JW Player

User  
0 rated :

@Ethan

It was strange today as I could not get to many North American sites whereas I could to European ones.

It looks like a router or a DNS server failed as to the root cause as a pathping revealed a bottleneck in Atlanta.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Weird.

Up Down

JW Player

User  
0 rated :

Short Feedback: It also didnt work in another network. So it has to be a bug i think...

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Ethan Feldman

JW Player Support Agent  
0 rated :

I can’t replicate it though.

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