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HTML5/MP4 not working under Chrome and iPad

Hello,

Sorry I posted same question to AdSolutions accidently.

My test video is at:

http://www.privatetradersclub.com/test.html

It is using a copy of your bunny video on our server and it is in mp4 format.

Under Chrome it does not display the video nor the controls however if I inspect the elements under developers tools and manually remove the styles under the video tag then it does appear. And the sound does play right from the start. On the iPad on the otherhand there's only a black box with no sound nor picture. Can you help me out please?
Many thanks

9 Community Answers

Up Down

JW Player

User  
0 rated :

@Sid

First of all let me point you to a posting I made in the 'Bug' section regarding to v5.8
http://www.longtailvideo.com/support/forums/jw-player/bug-reports/22932/jwplayer-58-in-html5-mode

That said, I suggest that you do the following:

<ol>
<li> reverse the modes order so that it is flash --> html5</li>
<li>add provider: 'video',</li>
<li>if possible add either the *.ogv or *.webm video format</li>
</ol>

I personally prefer the *.ogv format which is supported by FF, Opera, and Chrome.

The mp4 H.264 iso v2 format will play on Safari and the iPad.
*Make sure that the mp4 is of that format*

Hope this is of help to you

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

@Sid – If you use the bunny.mp4 and link to it on our server, does it work?

Up Down

JW Player

User  
0 rated :

Hello Ethan
I've just updated to v5.8 and linked to the bunny vid at:
http://content.bitsontherun.com/videos/nPripu9l-60830.mp4

Have also added:
config: {
'provider':'video'
}

under the html5 mode section but still no good on the iPad.
If I change the mode to "mp4/video" instead of html5 then the play button will show up in the video window and when press on that the video will playback in full screen but not within the same page.

Can you give me a basic code setup that will playback your bunny video from my page please?
Many thanks.

Up Down

JW Player

User  
0 rated :

Video not found or accessed denied: video.mp4

http://thuvien-it.net/home/testcenter/jwplayer/readme.html

Up Down

JW Player

User  
0 rated :

Browser does not recognize .mp4 file, if I change it to .mp3 it is OK? How come?

Up Down

JW Player

User  
0 rated :

I am using FF 7 and IE 9

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

@Duc – Chances are your server does not have the MP4 MIME-TYPE Set.

@Sid – At the top of the page add – <!DOCTYPE html>

Up Down

JW Player

User  
0 rated :

Hi Ethan,

Pinned it down! The doctype didn't work but the offending thing was:

fullscreen: "true",

Removing this made it work on the ipad!
I presume that setting can be moved into the config part of the type:"flash" section? like

type: "flash",
config: {
'provider':'video',
'fullscreen':'true',
}


would that be right?

Thanks for your help Ethan

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

fullscreen = true isn’t a valid variable for the player, so just remove it entirely :)

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