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Error playing media: MediaError


Hello there! Today i bought a licensed player from you.

Getting error while trying to play video via html5 version of player.

Getting this error after receiving first chunk of video of 4.34mb size.

Error playing media:
MediaError
jwplayer.js:3
CAPTIONS([object Object]) jwplayer.js:3
CAPTIONS([object Object])

Player setup:
jwplayer(o.id+'_inner').setup({
file: 'http://mydomain/watch/'+o.filename+'.mp4?r='+Math.random(),
provider: "http",
width: "640",
height: "360",
startparam: "start",
'http.startparam':'start',
analytics: {
enabled:false
,cookies: false
}
,primary:o.player_type
,autostart:o.autostart
,logo:{
file:'/logo.gif'
,link:'http://www.mydomain.com/'
}
,abouttext:' mydomain.com '+new Date().getFullYear()
,aboutlink:'http://www.mydomain.com/'
});

Need some help here. Need to make it working fast. Flash player fallback is not an option.

I need to know if it's video file problem or html5 player issue. Video player in flash version of the player, so probably it's html5 player issue, i can be wrong, but it looks like it.

Thanks.

Waiting for response. I can post video stats from server-side if needed.

16 Community Answers

JW Player

User  
0 rated :

HTML player doesn't work on your official website as well...

http://www.longtailvideo.com/jw-player/

http://imageshack.us/a/img694/5760/38436787.png
http://imageshack.us/a/img407/4821/94247178.png
http://imageshack.us/a/img543/2876/91429268.png

I'm not the only one having this issue. Others experience it as well.

Any official response?

JW Player

User  
0 rated :

@Beck

The version that I am using is 6.2.3115

I am not experiencing any issue with either Gecko or Webkit rendering engines.

Since my web site is written in HTML5, I am using the HTML5 mode of the JWPLayer exclusively.

What would be helpful is for you to post a link or a test page to troubleshoot as to what the issue is at hand. IMHO the issue lies somewhere in or with your setup etc.

btw, I do have or use some videos that are 1gb in size without issue

JW Player

User  
0 rated :

I'm very happy for you.

"What would be helpful is for you to post a link or a test page to troubleshoot as to what the issue is at hand. IMHO the issue lies somewhere in or with your setup etc."

I have linked official jwplayer page and it's not working for me. WIll that be enough for a test page?

I can create test page on jsfiddle if that will help...

JW Player

User  
0 rated :

Doesn't work for me:
http://jsfiddle.net/huESk/

Same error.

I'm using Windows 8 64bit.

JW Player

User  
0 rated :

No, LTV's page isn't the right test page.

Create a test page or link to look at.

jsfiddle would be ok to use

feel free to look at my web site where I have both JWP5 and JWP6 examples

www.starbase-alpha.com

btw, I exclude lte IE9 by virtue of their lack in HTML5 support which you can test from the following link www.html5test.com

JW Player

User  
0 rated :

I have posted link to jsfiddle above, and it's not working for me.

Btw video from your website is working.

Here:
http://www.starbase-alpha.com/beta2.html

Hmm why it's working on your website, but doesn't on official website and on my own website and even on jsfiddle? O_o

JW Player

User  
0 rated :

Oooh, probably because it's webm on your website. So the problem is with mp4 video files.

JW Player

User  
0 rated :

Since I am using just the HTML5 mode as my web site is written in HTML5 I use both the webm and the mp4 formats.

Have you installed the Adobe flash player for both IE and non-IE browsers?

Current release is 11.6.602.168.

bc.. Hmm why it's working on your website, but doesn't on official website and on my own website and even on jsfiddle? O_o



;-)

JW Player

User  
0 rated :

The problem is in mp4.

"Have you installed the Adobe flash player for both IE and non-IE browsers?
Current release is 11.6.602.168."

:)

I'm experiencing problem with html5 player. Flash version is playing fine.

JW Player

User  
0 rated :

No more versions? :D

JW Player

User  
0 rated :

Helloooo is anybody home? <c>

JW Player

User  
0 rated :

Google Chrome is not supporting H.264 codec anymore. That's the reason.

JW Player

User  
0 rated :

False.
Chrome states that they will stop supporting h264 over webm, but that will never happen, atleast not while webm8 is still underdeveloped and google is currently developing the webm9 themselves.

I have a video site with over 400 mp4's all encoded with the libx264 and aac codecs, and they works flawlessly in all browsers!

Ethan Feldman

JW Player Support Agent  
0 rated :

FF is starting to support H.264 with nightly builds, but Chrome is stopping it? That doesn’t make sense to me. Both of the links provided work in Chrome for me.

JW Player

User  
1 rated :

Have you released new version of jwplayer? Now it seems to play for me.

Ethan Feldman

JW Player Support Agent  
0 rated :

6.2 is the latest version.

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