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Video will not work on iPad

I can not get the video to work on iPad. I keep getting "The video could not be loaded, either becasue teh server or network failed or because the format is not supported: http://{URL]" error message. I am on JWPlayer 5.8.2011, IIS7 and have tried to add MIME types for "m4v" and "mp4". I also tried the bunny.mp4 file I found on one of the other threads. Same issue as using the handbrake converted file I want to use.

jwplayer('padVideo').setup({
'id': 'playerID',
'width': '552',
'height': '355',
'image': '',
'skin': '/Style Library/Skins/mySkin.zip',
'config': '',
'file': '/Style Library/en-US/FLASH/bunny.mp4',
'stretching': 'exactfit',
'modes': [
{ type: 'flash', src: '/Style Library/Flash/player.swf' },
{ type: 'html5' },
{ type: 'download' }
]
});

52 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

Can you provide a link?

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JW Player

User  
0 rated :

Hi there
Not even the player from http://www.longtailvideo.com/players/ is not working on ipad. Is stopping with the same error "The video could not be loaded....."

http://content.bitsontherun.com/videos/IWMJeVvV-364767.mp4

On my PC with Firefox is working fine.

Thnx

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Ethan Feldman

JW Player Support Agent  
0 rated :

This link works on our iPad. We tested in iOS4 and iOS5…

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JW Player

User  
0 rated :

It does not work on my iPad using iOS5. I get same error as mentioned in original comment.

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Ethan Feldman

JW Player Support Agent  
0 rated :

What version of the iPad?

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JW Player

User  
0 rated :

I have the iPad2 software version (5.0 9A334). I have the same issue on the iPhone 4 (iOS5). However the video is playing for me on Android browser and WP7 phone.

Regards,

Chirag

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Ethan Feldman

JW Player Support Agent  
0 rated :

On this link?

http://www.longtailvideo.com/players/jw-flv-player/

Or:

http://www.longtailvideo.com/players/

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JW Player

User  
0 rated :

I get same message for both links above for the iPad. The video's play just fine on my HTC Evo 4G.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Weird. We did test it. We will investigate, thanks.

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JW Player

User  
0 rated :

Hey Ethan,

I have tested both on the iPhone 4s and iPad 2. Both of them have iOS 5 on them. I tested these two videos you posts:
http://www.longtailvideo.com/players/jw-flv-player/
http://www.longtailvideo.com/players/

*iPhone:* Both videos work fine.

*iPad:*
http://www.longtailvideo.com/players/ - Works
http://www.longtailvideo.com/players/jw-flv-player/ - Breaks with the error:

"This video could not be loaded, either because the server or network failed or because the format is not supported: http://content.bitsontherun.com/videos/bkaovAY364766.mp4, http://content.bitsontherun.com/videos/bkaovAY364766.webm"

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JW Player

User  
0 rated :

Issue I see on iPad 2 (iOS5).

https://picasaweb.google.com/lh/photo/3P-yfgWyg33a1TKj8z9dig?feat=directlink

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JW Player

User  
0 rated :

Sorry updated link: https://profiles.google.com/108646520503772895730/photos/5672728638413386145/5672728638363346706

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Ethan Feldman

JW Player Support Agent  
0 rated :

Ok…thanks guys…we will investigate…

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JW Player

User  
0 rated :

Any luck on this?

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you try with the trunk players?

http://developer.longtailvideo.com/player/trunk/fl5/player.swf

http://developer.longtailvideo.com/player/trunk/fl5/js/bin-debug/jwplayer.js

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JW Player

User  
0 rated :

Tried the new players and still doesn't work on my iPhone 3GS running iOS 5 (I get the same errors and noted by OP). Now with the trunk players above, I can't even click "play" on my iPhone browser.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Link please?

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JW Player

User  
0 rated :

http://supersecret.myogenicsfitness.com/the-fundamentals-ios/

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JW Player

User  
0 rated :

Any updates on this??

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Ethan Feldman

JW Player Support Agent  
0 rated :

Please be aware that we are in different time zones.

I think there is an issue with your MP4 file.

If you try this file, does it work?

http://www.longtailvideo.com/jw/upload/bunny.mp4

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JW Player

User  
0 rated :

Hey, I just tried the bunny.mp4 video and still the video will not load on my iPhone. It still won't do anything when I hit the "play" button on my iPhone. The video works just fine on my computer in all browsers.

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JW Player

User  
0 rated :

what iOS is used?

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JW Player

User  
0 rated :

I tried with the bunny.mp4 and still could not get it to work on iPad. Also the video samples on the LongTail website do not work either. I get the same massage as I mentioned in the original post.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Weird, it works for us…

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JW Player

User  
0 rated :

See screenshot link I posted above in one of the posts.

I get that message on both of the links provided by "akun" on Fri, 2011-11-04 09:16 as well my own site even with using bunny.mp4 instead of my own video.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, I see that. Might be an issue with 5.8 for you. Try 5.7 as a work around for the time being.

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JW Player

User  
0 rated :

I am having similar issues... my video is playing fine on windows in ie9 or safari.. Works on my android device... all I am assuming flash. My mp4 file does not play on my ipad2 ios5. Same error as first posted above.

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JW Player

User  
0 rated :

edit to my prev comments... the other links on the LongTail site work on my ipad... so this makes me think there is some issue with my mp4 video... weird...

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Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

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JW Player

User  
0 rated :

i am using the jwplayer on my drupal 7 install, i get the same errormessage as the users above, only on i-devices. All desktop browsers work fine. I am using the bunny mp4 you provided. Any suggesrtions on what i can do to make things work?

Thanx

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Ethan Feldman

JW Player Support Agent  
0 rated :

Link?

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JW Player

User  
0 rated :

This server is not publicly accessible via the interwebs, so i cannot provide you with a link. What is most likely the problem?


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Ethan Feldman

JW Player Support Agent  
0 rated :

It is probably a server issue (since you said you are using our bunny video), but I can’t tell without seeing a link.

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JW Player

User  
0 rated :

i'll try to reproduce the error on my own server this week, and contact you. What can i say to our sysadmin?

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JW Player

User  
0 rated :

have you tested on the following:

http://iphonetester.com/

and http://ipadpeek.com/

the link from above work in both of the mentioned links

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Ethan Feldman

JW Player Support Agent  
0 rated :

What kind of a server are you running Michel, Apache, or IIS?

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JW Player

User  
0 rated :

apache

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Ethan Feldman

JW Player Support Agent  
0 rated :

This might be helpful, then – http://threatpost.com/en_us/blogs/apache-plans-range-header-bug-fix-next-day-082611

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JW Player

User  
0 rated :

thanx that did the trick! :-) #happy

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Ethan Feldman

JW Player Support Agent  
0 rated :

Np! :-) :-)

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JW Player

User  
0 rated :

We're having similar player problems with the iPhone 4 CDMA, running iOS 5.0.1.

Here's a sample link where we copied the video from your front page http://podcast.montgomerycollege.edu/podcast5.php?rcdid=848. I copied the link on your page into this one and it plays fine on the iPhone, but when I copy the same video to our server it does not play on the iPhone.

We'd sincerely appreciate any assistance you can provide with this!

Thanks.

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JW Player

User  
0 rated :

Have you checked at
http://ipadpeek.com and http://iphonetester.com/

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JW Player

User  
0 rated :

Hi there, i am also having similar problems in that i can't get a test video to play in an iPad/iPhone.

I have set up a test page here with 2 videos on it:
http://www.topshop.com/cms/pages/static/static-0000033500/static-0000033500.html

The first one uses the most basic jw embedding method to play the file (it'll default to flash if the browser has it), whereas the second video also uses the jw embed method but uses HTML5 if the browser supports it.

I have have varying degrees of success in the following browsers/platforms:

Windows
Chrome 16 - both videos work
IE9 -
IE8 - both work
IE7 - both work
FF9 - neither work

Android Phone - both work

OS
iPad 2 (version 4.3.5) - neither work
iPhone 4 - neither work
FF 3.6 - neither work
Chrome 10 - flash works/html5 doesn't
Safari 5 - flash works/html5 doesn't

I really need it to work on iPad/iPhone. Any ideas why it is not?

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JW Player

User  
0 rated :

Oh by the way i forgot to mention that i get the normal error when testing on iPad:

The video could not be loaded, either because the server or network failed or because the format is not supported: http://www..........

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JW Player

User  
0 rated :

Pabz

I notice that you are using the video f4v format which is a flash type and will not work with the Apple.

Suggest that you re-encode to the H.264 mp4 iso v2 format and try.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Can you guys try to use this file to test? – http://www.longtailvideo.com/jw/upload/bunny.mp4

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JW Player

User  
0 rated :

Hi Ethan, on the link i provided there are two videos. The bottom one is encoded as f4v, but the top one is the bunny.mp4 that you recommend testing with and this also does not work on an iPad. Any ideas?

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Ethan Feldman

JW Player Support Agent  
0 rated :

There might be an issue with your server. Can you try to link to the bunny video on our server to test?

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JW Player

User  
0 rated :

Hi Ethan, looks like you were right, the video now plays on iPad when served from this URL: http://www.longtailvideo.com/jw/upload/bunny.mp4

Do you have any idea what is the likely issue on the web server? We use the Akamai CDN so i would of thought that would be ok to cope with mp4 files.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Make sure that GZIP compression is disabled on the server.

Also, I don’t know if this helps, but for people with Apache servers, this fixed it – http://threatpost.com/en_us/blogs/apache-plans-range-header-bug-fix-next-day-082611

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JW Player

User  
0 rated :

I'm trying to run a RTMP from my server to view it on my Ipad and I'm not able to see it! please help!

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Ethan Feldman

JW Player Support Agent  
0 rated :

RTMP only works in Flash…

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