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"Error loading media: file could not be played" on ipad


I had set up a video on my site and got it working properly. When I tried it on ipad, I got an error. I started trying to troubleshoot thru your forum and got to the bunny.mp4 video. When I put your link in my code, it worked perfectly on ipad. When I uploaded bunny.mp4 to my amazon s3/cloudfront account, it worked on my desktop, but not on my ipad.

Since bunny.mp4 worked from your link but not from my server, I assume my server is the problem. But I can't seem to find any answers on their forum. If you agree that their server is the problem, would you have any idea how I can fix this or maybe a better search term for their forum?

Thanks!

Here is the link: http://www.wpkahuna.com/videos/the-wordpress-dashboard/

Here is my code:
bc.. <div id="myElement"></div>
<script>
jwplayer("myElement").setup({
playlist: [{
image: "",
sources: [{
file: "rtmp://s8jd5y2rbj18v.cloudfront.net/cfx/st/mp4:bunny.mp4"
},{
file: "http://d28xjrpu39bs0f.cloudfront.net/bunny.mp4"
}]
}],
primary: "flash"
});
</script>

5 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

It looks like your CF needs permissions set, as this file returns a 403 forbidden error – http://d28xjrpu39bs0f.cloudfront.net/bunny.mp4

JW Player

User  
0 rated :

That's weird because I created the key pair last week when set up the account.

I've just created a new key pair and it's still not working.

I'm not sure what to do now. Any suggestions on how I should move forward?

Thanks!

Ethan Feldman

JW Player Support Agent  
0 rated :

Now I see this? – MissingKeyMissing Key-Pair-Id query parameter

JW Player

User  
0 rated :

That's what I saw when I clicked the link you provided this morning. I never saw a 403 error.

Ethan Feldman

JW Player Support Agent  
0 rated :

This is the link on your end, in your code. It is right in there in your code.

This question has received the maximum number of answers.