
No Audio in Player
I have been working around this for a while, but this is effecting somewhere between 5 and 10% of our test users. I have had reports of most all browsers and both Mac and Windows.
Basically both audio and video files are not playing the audio using the standard JS embedded player from BOTR. The same link will work for 9 people then not the 10th. We had a temporary work around by telling them to go into the flash settings and disable the option to allow local files to be stored. There are a few issues with this though.
Adobe just completely changed the properties for Flash player. There is a setting but I have not had confirmation yet if this still does the same thing to work around the problem. It also appears to have been rolled into some other options that could have potential problems.
The bigger issue is that this is not a viable work around. Asking the average user to go into their settings and disable this is not workable and we often get the "but it works on Youtube" or "It works on other sites with flash".
Is there any known info as to why the player seems to do this? I found a lot of threads on this in the forum but not really any resolution. Is this a known issue that is being worked on or do I need to look at an alternate player to stream the videos? I love the player, it works great, HTML 5 fallback is great, but I just can't have this many users not able to see the site's core content.
Thanks.