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Issues with JWPlayer on Ipad


Hi,

I am having a few issues with JWPlayer (latest version) on the Ipad.

I am currently loading a youtube video and my setup looks something like this:

jwplayer(videoId).setup({
file: videoFile,
image: videoImage,
html5player:'/jwplayer/src/jwplayer.html5.js',
flashplayer:'/jwplayer/swf/jwplayer.flash.swf',
skin:'/jwplayer/skins/default/default.xml',
primary: 'html5',
stretching: 'exactfit',
controls: 'true',
width: '100%',
height: '100%',
autostart: 'false',
fallback: 'false'
});

jwplayer(videoId).onBeforePlay( function(event){
console.log('JWPlayer onBeforePlay - event');
});
jwplayer(videoId).onPlay( function(event){
console.log('JWPlayer onPlay - event');
});
jwplayer(videoId).onPause( function(event){
console.log('JWPlayer onPause - event');
});
jwplayer(videoId).onComplete( function(event){
console.log('JWPlayer onComplete - event');
});

This setup works fine across all the browsers on the desktop (Chrome, FF, Safari), however, on the ipad (iOS 6.1.3) there are a few issues:

1. "No suitable players found and fallback enabled" appears in the console
2. Events are not firing (Not even the ready event)
3. Not using the custom skin (still displaying Youtube skin)

Do I have the wrong setup? Or are these bugs in the latest release?

Thanks!

11 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

JW Player

User  
0 rated :

This is only on a internal server right now actually. But actually, I can see issues 1 and 3 on the youtube example:

http://www.longtailvideo.com/support/jw-player/29236/basic-youtube-stream/

And if I enter the following code (to attach the event handler) in the safari console, I can reproduce the second issue:

jwplayer('container').onPlay(function(event){console.log('JWPlayer onplay event');});

Do you see those issues?

Ethan Feldman

JW Player Support Agent  
0 rated :

I’m not sure I see those issue on there? Can you put up a public facing url that demonstrates all 3 issues?

JW Player

User  
0 rated :

Are you testing on the iPad? These issue only happens on the ipad.

I can't get it on a public server right now, but I grabbed some screenshots of these issues that's happening on the Youtube demo:


Issue 1: "No suitable players found and fallback enabled" is showing in console. Not sure if this is an issue or not actually.
http://i1349.photobucket.com/albums/p745/hemetsu/Issue1_zpsc35771e8.png

Issue 2: Events are not firing on iOS
http://i1349.photobucket.com/albums/p745/hemetsu/Issue2_zps32fdca7c.png

Issue 3: Skin not appearing on iOS
http://i1349.photobucket.com/albums/p745/hemetsu/Issue3_zps4032a1a6.png

Hopefully this helps.

Thanks so much.

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, I am using an iPad on our link. Can you please put up a link on your site ? It really is the only way we can properly debug things like this due to our small size and customer size.

JW Player

User  
0 rated :

We actually can't get it on a public server at the moment because our client won't allow us to. But I've created a sample test page myself here:
http://hemetsu.tumblr.com/

I also added a DIV that shows the status of the video at the bottom of the video. So if it plays/pauses, text should be updated there. You can see this in any desktop browsers.

Other than those 3 issues I mentioned above, I also noticed that the poster image is not working on the Ipad as well.

Thanks and I appreciate your help on this :)

Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks, please leave this up, so we can take a look at it.

JeroenW

JW Player Support Agent  
0 rated :

What type of video is it? YouTube?

JW Player

User  
0 rated :

Yeah, it's a youtube video.

JW Player

User  
0 rated :

Hello, I bought a license for JWPlayer yesterday, it's been 24 hours, but there is nothing we did not come to my email. Can you help me?

Ethan Feldman

JW Player Support Agent  
0 rated :

@David – We simply fall back to the default YouTube player on iOS.

@Dario – Email us so we can look up your order # – http://www.longtailvideo.com/contact-us

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