JW Player HTML5 and IE8

JW Player — Apr 04, 2014 09:05AM EDT

The JW Player HTML5 demos here, and downloaded file, will not work on IE8. It loads the player, but no video will play, while spinner spins continuously.

55 Community Answers

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

Hi David,

Do you mean the demos on our site are not working? I have personally tested these on a Windows XP Machine as well as a Windows 7 Machine with IE8, and they work for me.

Can you provide the link to where you are running the player on your site?

Best,
-Ethan

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

They were not working yesterday at all, on IE 8, while doing just fine under Chrome/Firefox. Today, the videos are loading fine. Will test again from home this evening and report.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

Np!

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

Found the issue. At home I had installed Flash 9. It would not play at all with it. The flash player spinner will continously spin (no pun intended), but the video will not show. Updated to 10, and everything is perfect.

Might want to do some player version detection there, and force an update as needed.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

Great, glad it is all working! Also, Flash Before a specific version of 9 (9,0,54 I believe) will not support H.264, so you will need at least that version for it to work.

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

Hi, I am new to the JW player, and was very excited to see that i got it right, at least in Firefox..... i have tryed a lot of experimenting but can not get it to run in IE.

I am having a very simple test page at: http://www.kiziba.org

Can anybody tell me what i am doing wrong ?

I have tryed updating my flash player, empty the cache, etc.
If i use the wizard, the preview shows in IE, but at my page i get the JW movie.
All files are in the same directory at my server.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

Change:

<param name="flashvars" value="file=video.flv&image=preview.jpg" />



To:

<param name="flashvars" value="file=kiziba.m4v" />



It will work now.

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

Thank you VERY much Ethan, it was driving me crazy, and then it was so simple, thanks.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

No problem, now you have the the JW Player for HTML5 Working Correctly in IE8 :)

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

the flash/html5 demo of the jwplayer is not working for me today at http://www.longtailvideo.com/players/ . i am on windows 7 but using ie8. shouldn't it work as a flash video? thanks

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

Works for me, as a Flash video. Check your Flash install?

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

I've tried so many times. It works on everything Mac and Windows, and iPhone, but no way on IE 8 or 9. It just doesn't work on IE 8 or 9. I've used the code generated from the Setup Wizard on this site, I've downloaded and installed flash 10 etc.

As a note it works on IE 8/9 if I use the embed method, but then it does not work on iPhone.

Please tell me what am I doing wrong?

Here's the code:
<script type='text/javascript' src='jwplayer.js'></script>

<div id='promoVideo'>Uploading Video...</div>

<script type='text/javascript'>
jwplayer('promoVideo').setup({
'flashplayer': 'player.swf',
'file': 'media/promo_video/MIA_promo_new_640.mp4',
'autostart': 'true',
'stretching': 'none',
'controlbar': 'bottom',
'width': '640',
'height': '384'
});
</script>

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

Please provide a link…

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

http://www.mia-pi.ca/promo_video2.html

I'm leaving in the morning out of town, but I'll be back on Sunday night or Monday morning.

Thank you for taking a look at this for my in advance.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

This works for me in IE8, on Win XP.

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

Are yo shure you're going the the page http://www.mia-pi.ca/promo_video2.html and not http://www.mia-pi.ca/promo_video.html, because if you're in the site and press on view video at the top right, it takes you to the version I created that does work on IE but not on Mobile phones.

It does not work on IE 8 or 9 on my Windows Vista Home Premium or on other PC Computers that my client has.

Do you see any problems with the code maybe? If not, then I guess my only alternative is to try some other player. I can't figure out why it does not work on our machines here and others.

Thank you Ethan, I appreciate your taking the time to look at this.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:26AM EDT 0 rated :

Yep. I am.

I have Win XP.

IE8.

Flash 10.2.

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JW Player

User

Apr 04, 2014 10:26AM EDT 0 rated :

Hey Ethan, I downloaded the player again )JW Player 5 for Flash & HTML5 version) changed the ' ' to " " in the code, and now all of a sudden it works. The previous version I downloaded didn't work when I tried this.

Well my friend thanks for your time on this. Very much appreciated.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

Np, glad you got it working.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Hi Ethan,

I just discovered some of my videos are playing in IE 8. Everything works in other browsers. Below are parts of two separate pages in the sight. In the first one, video doesn't play. In the second, the video plays. I have no idea what the problem is. I am using JW Player 5

Thanks in advance for the help.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

Provide a link…

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

http://www.drillsetc.com/site/tour/playingtips/tip/main.html

http://www.drillsetc.com/site/tour/drillzone/drill/drill.html

Thanks

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

@William

works fine in IE8 here, no issues

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

I'm sorry. A typo by me. I meant IE9

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

@William – You should upload to 5.7, it has IE9 fixes – http://www.longtailvideo.com/order/view/

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Thanks for the suggestion Ethan. I downloaded the files and uploaded them, but I don't see any change. The video files still aren't working.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

Now on your site your are using 5.4, not 5.7?

http://www.drillsetc.com/site/tour/drillzone/drill/drill.html

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

I'm also seeing a problem with IE 9 with jwplayer 5.4. jwplayer works fine in the Firefox 5 and Chrome, but not IE 9.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

I downloaded from the link you sent me and uploaded it to the server.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

@William – Go to – http://www.longtailvideo.com/order/view/

Download 5.7 (NOT 5.4!) and use THAT version.

@weheh – Use 5.7…

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Playlist now appears in IE 9 with jwplayer 5.7 but I'm not seeing the control panel for the player. I've got to check out whether I have my settings correct for the latest player. I'm also seeing some funny behavior where the playlist contents change from white text initially to black text when I hover over the playlist item. Not a pleasant effect.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Seems like the sizes of things changed between 5.4 and 5.7. With some tweaking, I've got the control panel back. However, I'm still seeing playlist text go white to black the first time I hover over a playlist entry.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

The playlist going from white to black is now confirmed on IE and Chrome. Firefox seems to work OK.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

I did the download again from the link (mediaplayer-5.7-licensed) and the videos still don't play in IE9

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

@William, clear your cache, it should work fine.

@weheh, do you have a link to the issue?

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Not yet, Ethan. Working on it.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

Okay.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Thanks for the help Ethan

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

I believe I have a similar problem. The javascript embedding method doesn't seem to work in IE7.

I'm using the HTML5 embed with flash fallback as seen around this site.

sample url: www.backushospital.org

Every browser works except IE. Where IE just shows the video window with a play button, but when you click it, it prompts you to download the FLV.

Any assistance would be great. I've been boggled about this for a day or so now.

Code:

bc.. jwplayer("player").setup({
flashplayer: "/assets/flash/html5_player/player.swf",
width: 400,
height: 235,
levels: [
{ file: '[(site_url)][+VideoPath+]' }//,
//{ file: '[(site_url)][+VideoPath+].mp4' }
],
image: "[(site_url)][+VideoThumb+]",
dock: true,
stretching: 'fill',
skin: '/assets/flash/html5_player/skin/glow.zip',
plugins: {
"sharing-3": {
link: "http://www.backushospital.org/multimedia#vid=[+id+]"
},
"gapro-2": { accountid: "UA-XXXXXXX-1", "trackstarts": true, "trackpercentage": true, "trackseconds": true, "idstring": "Video: [+pagetitle+]" }
}
});

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

This works fine for me, make sure you have Flash installed.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

I am trying run the Video on IE 8 but it is not working and JW Player is not getting started. The video link is given below.

http://s3.amazonaws.com/fs15/adam.html

Please please help me as soon as possible.

Regards,
Ghazanfar Latif

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

IE requires you to put the player into a fully formed HTML page. You should do that.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Having trouble with the JW Player WP plugin and the IE 8- issue. Everything works fine. Here's the dirt:

Not working in IE 7 and 8
Page: beverlyhillsdentistry.com
JW Player Plugin Version: 1.5.4
JW Player Version: 5.5.1641
Flash version: 11,1,102,55

Any ideas? Thanks much in advance.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

Update your JW Player version from 5.5.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

JW Player WordPress Version 1.5.4 is the latest version.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Whoops. Forgot to add: When I click on "Upgrade" the version stays at 5.5.

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

I would upgrade the player from – http://www.longtailvideo.com/order/view/, then log out, and clear your cache.

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Got it. Didn't need to upgrade. The previous project developer was using outdate object/embed tags. Had to rewrite using the swfobject.js library and now it works great. Thanks anyway!

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Ethan Feldman

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

Np!

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Hi Ethan!
Can you please check out here:
http://toldot.ru/audio/nigunim/nigunim_17560.html?template=83
It is the last version of the jwPlayer.

1. It doesn't play in ie8 win7. I see the download progress, but playing doesn't start.

2. It doesn't play also in iPhone/iPad Safari. The error _"the video playback was aborted due to a corruption problem or because the video used features your brouser did not support:
'Here is the link of the audio'
"_ appears, inspite of the fact that the pressing the link "???????" under the player makes it starting to play the same file throw the direct link.

What is incorrect?

Thank you very much!

ps: sorry, that the page is not in english :)

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

flash version is 10.3.181.34

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Pablo

JW Player Support Agent

Apr 04, 2014 10:27AM EDT 0 rated :

@Nissim -

I believe the problem you’re having with HTML5 mode is due to the way your CDN is redirecting the mp3 URL from http://toldotyeshurun.org/p_audio/u26/Nehahelcho.mp3 to http://cdn.toldot.ru:8090/Yashuron/p_audio/u26/Nehahelcho.mp3.

The original URL returns with a mime type in its HTTP header of “text/html” – I think this is confusing the video tag in HTML5. Try removing that response header (or link directly to the content).

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JW Player

User

Apr 04, 2014 10:27AM EDT 0 rated :

Thanks, we'll try it.

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