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MP4 don't work with JWP6 and Internet Explorer 10


Hey there,
my JW player 6 works with Mozilla browsers properly. 10 IE unfortunately does not work. :( Can anyone help me? What is the Problem?

http://www.allfloors.de/bodenbelag-guenstig-versandkostenfrei/design-vinyl-clic/gerflor-insight-clic/gerflor-insight-clic-wood-vinyl-designbelag4.html

12 Community Answers

Darjan

JW Player Support Agent  
0 rated :

Ronson,

Are you able to view the video in IE10 on our own homepage: http://www.longtailvideo.com/jw-player/

If no, chances are you need to update your Flash version in IE.

Best,

Darjan

JW Player

User  
0 rated :

For me, the video on that page works in Chrome, but not in IE10 or FF21. Not sure why, but it has nothing to do with the Flash version installed (I've got the newest versions available).

JW Player

User  
0 rated :

Hey Darjan,

videos on longtail hompage are able to view in my IE 10(W7,64bit,Flash Version 11.6)

:( I am still at a loss

Ron

JW Player

User  
0 rated :

Could the problem be due to the coding of the video? mp4, h264, ACC

JW Player

User  
0 rated :

File: http://www.allfloors.de/bodenbelag-video/w0447i-c.mp4

JW Player

User  
0 rated :

It's simply that the "mime-type" being sent by your server for mp4 videos is wrong. It's sending "application/octet-stream" where it should be sending "video/mp4".

JW Player

User  
0 rated :

Wow... okay... how und where can i change this?

JW Player

User  
0 rated :

You can use the "AddType" directive in a *.htaccess* file to add MIME types to Apache. I'd also add "webm" while you are at it:

bc.. AddType video/mp4 .mp4
AddType video/webm .webm



You may need to get your server Admin to do this for you. Check out this for more details:

http://wiki.joyent.com/wiki/display/gen/About+.htaccess+Files

JW Player

User  
0 rated :

I'm actually seeing your MP4 files with headers indicating "text/plain," rather than "video/mp4." Equally bad, of course.

You need to contact your web host about this. This is something that can be changed only on the server end.

JW Player

User  
0 rated :

.... problem solved.....

additional entry in the .htaccess is:

AddType video/mp4 .mp4

THX at all :)

JW Player

User  
0 rated :

Yes, that will take care of it, as well (though the web host really should fix this at the server O/S level - MP4's should _always_ have a video/mp4 MIME type).

The videos are now working for me in all browsers. :)

Ethan Feldman

JW Player Support Agent  
0 rated :

Nice :)

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