Hi people, I have the same problem. the player works fine in firefox and safari but not ie6 7 or 8.
Does anyone know a fix?
Below is the code.
I'm having the same issue. File is mp4. Works perfectly in Firefox, chrome, Safari and even Opera. But doesn't show in IE 7 or 8 (not supporting IE6, so don't know).
Flash player is updated to latest version. Latest version of JW. The strange thing is that some mp4's work fine in IE, but most don't. Some flv's don't work either. I even had to add an alternate player for IE users, but we're gonna have hundreds of videos so I can't add an alternate player for all those just for IE users.
So what's the deal? Is it something in the encoding process or what? Here are some links that don't work in IE.
We are seeing similar issues, except I believe that our video is a format that should be being supported by Flash:
bc.. General Complete name : 715861.m4v Format : MPEG-4 Codec ID : M4V File size : 3.02 MiB Duration : 51s 200ms Overall bit rate : 495 Kbps Movie name : Ann Cartwright what do you like about your ro le Encoded date : UTC 2009-12-15 14:55:07 Tagged date : UTC 2009-12-15 14:55:07 Copyright : Ann Kennedy
Video Format : AVC Format/Info : Advanced Video Codec Format profile : Baseline@L2.1 Format settings, CABAC : No Format settings, ReFrames : 5 frames Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 51s 13ms Bit rate mode : Variable Bit rate : 452 Kbps Width : 480 pixels Height : 270 pixels Display aspect ratio : 16/9 Frame rate mode : Variable Frame rate : 24.994 fps Minimum frame rate : 24.974 fps Maximum frame rate : 24.999 fps Standard : Component Resolution : 24 bits Colorimetry : 4:2:0 Scan type : Progressive Bits/(Pixel*Frame) : 0.140 Stream size : 2.75 MiB (91%) Encoded date : UTC 2009-12-15 14:55:07 Tagged date : UTC 2009-12-15 14:55:07
Audio Format : AAC Format/Info : Advanced Audio Codec Format version : Version 4 Format profile : LC Format settings, SBR : No Codec ID : 40 Duration : 51s 200ms Bit rate mode : Variable Bit rate : 41.7 Kbps Maximum bit rate : 67.5 Kbps Channel(s) : 2 channels Channel positions : L R Sampling rate : 44.1 KHz Resolution : 16 bits Stream size : 259 KiB (8%) Encoded date : UTC 2009-12-15 14:55:07 Tagged date : UTC 2009-12-15 14:55:07
This works fine in Firefox on a fairly vanilla windows install, but not under IE thus far. The same video will play if downloaded directly. This powers up quicktime, although if I understand correctly we shouldn't need quicktime to get support for the MPEG4 CODECs and flash should just cope.
MediaInfo reports *AVC* for Flash-compatible H.264 video.
Therefore, your video should play in Flash-based players as indeed it does in Firefox.
The issue of not playing in Internet Explorer is not the video codec. Are you checking for a version of the Adobe Flash Player that supports H.264? For various reasons, you should be requiring a minimum Adobe Flash Player version of v9,0,124,0.
You can go to this page to check the installed version of Flash in Internet Explorer:
We started with a fresh install of windows and installed the latest version of Flash. We also tested it on a number of other installs.
One possibility is that the video being served is currently called <long number>.m4v We have tried serving it with a number of different MIME types. Historically IE has been bad at ignoring MIME types anyway, and I have no idea what happens inside the Flash VM when it fetches a video.
For reference the answer appears to be that the older player that we were using appears to be Flash version 8, which appears to mean that it didn't have access to the H.264 codecs. Whether this is the case or not upgrading to the latest player made the problem go away - although this meant (for us) arranging to get a licence for a player without branding.
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