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No suitable players found and fallback enabled

Hi Ethan,

Using free 6.2.3115 version. Testing code here:
http://brittneykernan.com/jwplayerhelp.php

Getting No suitable players found and fallback enabled for mp4 and mov files in FF, Opera, and IE.

Tried specifying primary:
primary: "flash",

type:
type: 'mp4',

and modes:
'modes': [
{ type: 'html5' },
{ type: 'flash', src: '/js/jwplayer.flash.swf' }
]

Didn't see any other fixes in the forum. Any suggestions? Thanks for your help

10 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
-1 rated :

Modes is for JW5 only…

http://www.longtailvideo.com/support/jw-player/28834/migrating-from-jw5-to-jw6

Up Down

JW Player

User  
0 rated :

Getting the same error on this end. It works properly on OSX firefox, but does not work in Windows 7 FF or IE.

See: http://screencast.com/t/vMV7HPfc6M

Just re-downloaded jwplayer and used up-to-date 6.3 files, and am still getting the error "no suitable players found and fallback enabled" in the console.

Here is the setup code:

<script type="text/javascript">
jwplayer("product_video").setup({
analytics: { enabled:false },
file: "http://mdb.dev/media/catalog/product/1/1/1144_7.mp4",
flashplayer: "http://mdb.dev/skin/frontend/enterprise/modeb/player/js/jwplayer.flash.swf",
html5player: "http://mdb.dev/skin/frontend/enterprise/modeb/player/js/jwplayer.html5.js",
controls: false,
height: "100%",
width: "100%"
});
</script>

Thanks.

Up Down

JW Player

User  
0 rated :

I read through this bug report: http://www.longtailvideo.com/support/forums/jw-player/bug-reports/29586/player-not-loading-when-jwplayer-6-used-in-iframe/ and seem to be having similar issues, but the bug is closed.

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

This is a screencast of the issue, do you have a link to where the issue is happening?

Up Down

JW Player

User  
1 rated :

http://staging.mode-b.com/wavita-pleat-neck-dress-10047.html

Windows 7 FF, IE

It works properly in Chrome, and on FF 19 on OSX

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

I just checked FF, Win7, it works fine.

Up Down

JW Player

User  
0 rated :

http://screencast.com/t/bc4Gf04pEU

This could be a virtual machine issue, but it is happening for me and the client is reporting it too in IE8 and an older version of FF (15).

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

I would ask your client what they are running, they should try to update things – http://www.supportdetails.com/

Also, VMs are not always accurate.

Up Down

JW Player

User  
0 rated :

Hi Ethan, great resource! Turns out my VM and (most likely) the client did not have Flash installed. Question though - should there be a notification that tells the user they need Flash to play the video?

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Np! You can put a message in the div that replaces the player with a message to install it!

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