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MP3 files not playing on iPad / iPhone


I am experiencing problems getting mp3 files to play properly on iPad/iPhone.

on iPad, the mp3 files do not play at all. The player is displayed with a PLAY icon, but nothing happens when clicking on it.

on iPhone, the same file player will play the wrong thing, a video from another player on the same page.

They all work great on desktop browsers though. I am thinking this is the HTML5 player. I am using the JW Embedder technique.

URL: http://bit.ly/huPiQq
click on radio production tab.


Any thoughts / solutions? :)

21 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

The HTML5 player does not yet support audio files, unfortunately. This will addressed in a future update to the player.

JW Player

User  
0 rated :

I could really use this capability as well. Any thoughts as to when it would be done?

Ethan Feldman

JW Player Support Agent  
0 rated :

@Kathy – We have a branch here that allows for audio support – http://developer.longtailvideo.com/trac/browser/branches/audiotag

JW Player

User  
0 rated :

To hook into the conversation with @kathy: Does that mean that if I put the the player from http://developer.longtailvideo.com/trac/browser/branches/audiotag in a separate folder, I can reference to it when audio is used? Will that work?
Or does that player also supports video but it is in beta?

Ethan Feldman

JW Player Support Agent  
0 rated :

@Rudolf, this branch should support both.

JW Player

User  
0 rated :

Thanks Ethan. Unfortunately, the compiled files are 7 months old and I have no means(nor the knowledge) to compile new files from the younger build sets. It is also the free version, I need a copy of the licensed version that supports audio.
Where can I get that?

JW Player

User  
0 rated :

A version that supports audio on iPad, I mean.

Ethan Feldman

JW Player Support Agent  
0 rated :

@Rudolf B – This version is just there for testing purposes. Audio HTML5 support will be put into 5.6 I believe…

JW Player

User  
0 rated :

OK, thanks Ethan. I'll wait then.

Ethan Feldman

JW Player Support Agent  
0 rated :

You should try it out and report feedback ;)

JW Player

User  
0 rated :

It's 5.7 and I still cannot get mp3 files to play on iPhone. Is it me or is the player not yet up to it?

Ethan Feldman

JW Player Support Agent  
0 rated :

You will need to provide a link.

JW Player

User  
0 rated :

bump

Is there yet the ability tonplay mp3's in JW Player on iOS?

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes…

5.6 and 5.7 support this…

JW Player

User  
0 rated :

i'm using 5.10 and MP3s still don't embed propeerly on IOS with jwplayer. in the end i gave up and just used an <audio> tag for IOS.

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, we use <video>, for even audio…

JW Player

User  
0 rated :

I am having the same issue, mp3 files are not playing on the iphone, but this seems to be server related. The person who set this up used what I think is a demo playlist that links to files on some other server (jplayer.org). We added 2 at the top of the list that link to mp3/ogg files on our own server. On my mac and PC (safari and chrome) all the audio files play fine (although chrome always uses ogg for some reason).

On my iphone, the files on the jplayer server play fine but the files on our own server don't play at all. I added the mp3 and ogg mime types on the server but it seems like something else is missing. When I click the link on my iphone the play button flashes to the pause button then back again. But like I said, all the other files sitting on the jplayer.org site play just fine.

The server here is IIS 6 on win2k3.

Sorry, I cant provide a link because the server is passworded. I'm sure (pretty sure) it isn't that though. I put the files on our live server and linked to those ones and it still doesn't work.

Any ideas? I've been googling for 2 days and cant find anything! Thanks!!

JW Player

User  
0 rated :

Whoops, sorry. After looking through it all again I see they actually used jplayer.

However, I installed jwplayer hoping it might be the solution and the exact same thing is happening. The file plays perfectly on my mac and PC but on the iphone it just says "...the format is not supported...". There must be some server setting I'm missing here!

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

JW Player

User  
0 rated :

Just to follow up on this in case it helps anyone else, I figured it out.

The problem was the authentication. On most browsers once you authenticate you have access to the site until you close the browser. But the iphone (IOS) doesn't seem to work that way. When I clicked the file in the playlist there was no new authentication window, it just wouldn't play.

When I moved the files to our live server it worked fine.

Additionally there was another problem in jplayer where the first song in the playlist would not play until after you clicked on another song in the list, then back to the first one. I don't know if this is the program or the code on the page yet.

So maybe we'll end up switching to jw player!

Ethan Feldman

JW Player Support Agent  
0 rated :

Great, glad you got it, thanks for sharing!

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