Bits on the Run is down
The site is down for more than an hour, and there isn't any news neither on twitter nor this forum. As a costumer, i'd like to know what is happening
16 Community Answers
JW Player
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Indeed! Just had a client call to say their videos aren't showing. Checked their website - no videos! Can't get access to BOTR control panel either!
Can we have a system update please!
JW Player
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guys !! what's going on - none of my videos are showing, this is a major major problem, please provide an update for your customers!
JW Player
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hat's going on - none of my videos are showing, this is a major major problem, please provide an update for your customers!
non of the links are working and i can't sighn in
please provide me some answers
vrered
JW Player
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Please provide feedback - hundreds of nervous clients downstream of me!
JW Player
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Same here! Host is unreachable.
BOTR - You really have to work on your communications. Whatever the problem is, keep your clients informed.
JW Player
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We losts our clients, please, repair it as soon as possible!!!
JW Player
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I agree with aximus, it has been down for a couple of hours. Terrible.
JW Player
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Yep we are experiencing the same problem. It's been down for around 3 hours - and we are getting no stats on all our video content. Would be great to hear what's going on.
JW Player
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We also see BOTR down (no videos or dashboard). We have e-mailed but no response. Nothing on Twitter either https://twitter.com/bitsontherun. Does anyone have a telephone number?
JW Player
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Rifkin, Brian administrator@longtailvideo.com
LongTail Ad Solutions, Inc
134 Fifth Avenue
5th Floor
New York, New York 10011
United States
+1.9175190354 Fax -- +1.2126561335
JW Player
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Same here! Please can this get sorted ASAP!! I am trying to upload new videos. The fact there was no notification is unacceptable.
JW Player
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Hi, it seems to be problems for everyone, need to get this sorted ASAP too!
JW Player
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I've tried to call Mr Rifkin (as mentioned in my previous post) but he's unreachable (voicemail).
It's 9.00 a.m. in New York right now. I suppose someone should wake up soon :)
JW Player
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Brief updated posted... https://twitter.com/bitsontherun/status/362197906918350848
JeroenW
JW Player Support Agent
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We currently indeed have a systems outage, due to connectivity issues in our datacenter. Please keep an eye on our Twitter (@longtailvideo / @bitsontherun) and System Update log for updates:
http://www.longtailvideo.com/support/system-updates/bits-on-the-run
We’re currently working with our datacenter vendor to get more info on what’s going on and ETA on the fix.
JeroenW
JW Player Support Agent
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We’re back up by now. In total, our outage lasted 2.5 hours.
We’re waiting for a post-mortem on what went wrong with our datacenter. When we know what went wrong, we can do work to mitigate these issues.
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