Error Loading Stream: ID Not Found on Server
We use the JW Player 6 on our site. For the most part, it works just fine. We have many students who watch the movies without problems (we have numerous online schools for music production). However, every now and then, someone contacts us saying they can't watch the movies and get the 'error loading stream - ID not found on server' message. This is normally the message when the movies aren't there right? And they are there!
The spec they often have (we've had about 3 cases in the last month or so) seems to be OS 10.8.3 using the latest Safari. Are there known issues with this setup at all? I saw that the latest Safari is supposed to be supported, so I thought not.
The students say they're up to date (OS and browser). I've told them to try Firefox and see if that works, and to also check flash is up to date on their computer.
Anything else you can recommend?