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JW 6 Cannot Load M3U8: 404 Not Found


Hey guys! We're trying to install our new player, but have run into this snag. It can't seem to locate our M3U8 file, even though it's readily available: http://testuni101-lh.akamaihd.net/i/test_1@103112/master.m3u8

And the same file works perfectly on our old JW 5 player. Any ideas?

18 Community Answers

JW Player

User  
1 rated :

And if necessary, here is the page code:

<!DOCTYPE html>
<html>
<head>
<title>JW6 Plugin Tests</title>
<script type="text/javascript" src="jwplayer.js"></script>
<script type="text/javascript">jwplayer.key="O6uBhlzeCBy3ji+AxaB1Fm73alQ+l1S8uhdJy7Dt2b0=";</script>
<script src="http://code.jquery.com/jquery-1.9.1.min.js"></script>
</head>
<body>

<div style="width:640px;height:360px;" id="player" ></div>

<script type="text/javascript">
$(function(){
jwplayer("player").setup({
file: "http://testuni101-lh.akamaihd.net/i/test_1@103112/master.m3u8",
provider: "AkamaiAdvancedJWStreamProvider.swf",
primary: 'flash',
'width':960,
'height':540
});
});

</script>
</body>
</html>

Ethan Feldman

JW Player Support Agent  
0 rated :

Can I see where this is running?

JW Player

User  
0 rated :

Well, we've taken the stream offline, but the test page is at: http://philhendrieshow.com/jw-premium/

Ethan Feldman

JW Player Support Agent  
0 rated :

Well, this file does not appear to exist? – http://testuni101-lh.akamaihd.net/i/test_1@103112/master.m3u8

Ethan Feldman

JW Player Support Agent  
0 rated :

I also get this error:

An error occurred while processing your request.

Reference #181.cdcc8f18.1364337242.2563549d

JW Player

User  
0 rated :

That's only because the stream is offline now. When it was online the file was available at that URL without any issues. I even downloaded and tested it to make sure that it contained all the appropriate info.

JW Player

User  
0 rated :

The stream will be back online in approximately 4 hours if you can have someone look into it then. Thanks!

JW Player

User  
0 rated :

T-minus 2 hours!

Ethan Feldman

JW Player Support Agent  
0 rated :

The file is still not up…

JW Player

User  
0 rated :

Hi Ethan, thank you for looking into this again. The file is only published when the stream is live, which is from 9PM - 1AM PST, Monday-Friday.

If that's too late for you then we can schedule some other time that I can head into the studio and fire up the stream so you can check it out. Just let me know. Thanks!

Ethan Feldman

JW Player Support Agent  
1 rated :

Ah ok. I am located in EST, but our normal business hours are M-F, 10-6, EST…

JW Player

User  
-1 rated :

Hello Alex.C

i have also the same problem with M3U8

do you have idea?

thanks

Ethan Feldman

JW Player Support Agent  
0 rated :

Link?

JW Player

User  
0 rated :

im having same problem since few days the played interface changed and jw came and i can only watch for few moments then this msg comes .. what shud i do? it was working fine few days ago , i knwo its embded but there is some thing wrong it can be in my pc bcz it loaded recently http://guideus.tv/live

Ethan Feldman

JW Player Support Agent  
0 rated :

Is this your site?

JW Player

User  
0 rated :

hello Ethan, we have same problem we have jw premium.
cloud you please help me?

Ethan Feldman

JW Player Support Agent  
0 rated :

Sure, where is this running?

JW Player

User  
0 rated :

I am having the same issue with premium. Playback works in iOS and Safari. Not on windows 7 in firefox.

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