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Issue with JW player on Android Tablets


We are experiencing some issues with serving H264 videos served on a the JW Flash player.

Hardware & OS:
Android Tab, Android Gingerbread v3.0
HP Touchpad, Android ICS v4.02
Unbranded Tablet, Android ICS v4.0

Tested on 3 devices and all experience issues including:
- unable to see play/pause buttons
- video sometimes does not load and shows lines across video player

Sample Video
http://sme.ameinfo.com/business-mentors/whatley-and-butler-interview-14

15 Community Answers

Pablo

JW Player Support Agent  
-2 rated :

@Darius -

Firstly, your video is quite large – 1080p – which is not suitable for most mobile devices. For example, when I open the video directly in the browser (without the JW player), I get a large amount of stuttering and loading. The horizontal lines you see are a result of interlacing in the video (http://en.wikipedia.org/wiki/Interlaced_video). I would suggest re-encoding your video to a lower resolution, using an encoder optimized for mobile devices (I recommend Handbrake).

JW Player

User  
4 rated :

jw player controlbar not show on mobile deviecs

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes it does. Do you have a link?

JW Player

User  
0 rated :

I am also trying to use jwPlayer to display youTube videos. When I try to view my test page on my Sumsung Galaxy Tab 10.1 (running Android 4.0.4), I get nothing.

I am using the exact same code you use on your example page:
http://www.longtailvideo.com/support/jw-player/29236/basic-youtube-stream/

Even when I view the example page the video still does not play. Is there some special setting I need to configure?

Is this an Android issue or something with youTube?

Ethan Feldman

JW Player Support Agent  
0 rated :

It might be something with Android + YouTube. What about this link – http://www.longtailvideo.com/jw-player/, this one doesn’t use YouTube.

JW Player

User  
0 rated :

yeah that link plays no problem.

If this is an Android+youtTube issue, any suggestions about where i could look for a solution??

So far google is not giving me much hope

Ethan Feldman

JW Player Support Agent  
1 rated :

What about this page?

http://www.longtailvideo.com/jw-player/wizard/#youtube

JW Player

User  
0 rated :

Hi Ethan,

I tried the link on my tablet and still not luck. Any suggestions?

Ethan Feldman

JW Player Support Agent  
0 rated :

Weird, what about here?

http://developer.longtailvideo.com/player/trunk/fl5/js/test/examples/youtube.html

JW Player

User  
0 rated :

Hi Ethan,

When I click on the video at that address on my tablet (with the default browser), the loading spinner appears and that is it. If I try it in Chrome it opens my youTube app and plays the video.

This is starting to look like it might an issue with the default android browser and youTube videos

Ethan Feldman

JW Player Support Agent  
0 rated :

It might be then, yeah.

JW Player

User  
0 rated :

I'm also having trouble with android.

I'm using ffmpeg to convert my video files to flv, and they play great on PC's and the OSFLV and Flowplay work fine with my android phone, but Jwplayer won't play any of my videos on my android phone.
(Jwplayer works great on PCs however.)

My videos are here:
http://videoflier.com/

Jwplayer just shows a black area where the video should show, and says
"Error loading player: No playable sources found"

Any video on the site has the same problem for android+jwplayer - any combination of other players and clients that I've tried works fine.

Am I doing something wrong? (And if so, what?)

Thanks,

Jesse Gordon

Ethan Feldman

JW Player Support Agent  
0 rated :

FLV won’t work, has to be MP4.

JW Player

User  
0 rated :

Thanks for your prompt (if a bit short) response!

If I understand correctly, you're saying that JWPlayer doesn't support FLV on Android....? That seems odd since osflv and flowplayer support it, but I'm sure there's a reason.

Isn't mp4 just a container like flv? Is mp4 a drastically better way to go, or is it for a different reason?

maybe it's because osflv is no longer in development and flowplayer is not US based and therefor not controlled by US IP law :-)

Thanks again & keep up the good work.

Jesse Gordon

Ethan Feldman

JW Player Support Agent  
0 rated :

Well, not all androids have Flash installed, and the player defaults to HTML5 mode, so FLV isn’t really a good option here for these devices any more, and no new versions of Flash for Android are even coming out…

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