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JW Player 6 Message "Error Loading Media - File could not be played"


Video is being server on Amazon S3.
Video will play on Google Chrome.
Video will not play on Internet Explorer or Firefox.
These are the things I have tried:
Set content type to video/mp4 on Amazon S3
Used QTIndexSwapper with no results.
Tried the Cloud based JwPlayer
Now using the Self Hosted JwPlayer on Website.

Below is the link to the page: http://my2bitsworth.com/wildwest/musichall/

Below is the html code:

<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<p> </p>
<p> </p>
<h2><center> <li><a href="http://wildwestdowntown.com/page7" title="Live Broadcast"><FONT COLOR="FF0000">Click Here for Wild West Music Hall Live Broadcast Page</a></li><center></FONT></h2></ul>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>Wild West Music Hall</title>
<script type="text/javascript" src="/jwplayer/jwplayer.js"></script>
<script type="text/javascript">jwplayer.key="4pjzKosXx8AU7j4sZnU8G35OALP0/+pZrTrinA==";</script>
</head>
<body>
<style>
html,body{
height:100%;
margin:0;
padding:0;}
body{
background:#FFF url(ww_bg_1920x1200.jpg);
}
</style>

<table width="100%" height="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td align="center" valign="middle">
<!--url's used in the movie-->
<!--text used in the movie-->
<!-- saved from url=(0013)about:internet -->
<p> </p>
<center><img src="https://s3.amazonaws.com/wildwest_music_hall/Live_broadcast/video_archives_1682x957.jpg" width="585" height="216" alt="wwheader" /></center>
<h1><center><FONT COLOR="663333">Howdy Partner!
<p></p>
Round up your favorite video below. </center></FONT></h1>
<div id="myElement"> </div>
<script>
jwplayer("myElement").setup({
playlist: [{
file: "https://s3.amazonaws.com/wildwest_music_hall/ww_7-19-13b.mp4",
image: "https://s3.amazonaws.com/wildwest_music_hall/Live_broadcast/Lady+Turner_preview_1280x720.jpg"
title: "July 19, 2013",
description: "Wild West Music Hall Presents - Lady Turner and the Trail Blazers."
},{

}],
width: 980,
height: 551,
listbar: {
position: "right",
size: 250
}
});
</script>


<h2><center> <li><a href="http://wildwestdowntown.com/page7" title="Live Broadcast"><FONT COLOR="FF0000">Click Here for Wild West Music Hall Live Broadcast Page</a></li><center></FONT></h2></ul>
<p> </p>
<p> </p>
</td>
</tr>
</table>
</body>
</html>

Thank you!

14 Community Answers

JW Player

User  
0 rated :

Attempts to access the video are returning a "403 Forbidden" error.

JW Player

User  
1 rated :

Open pagr like localhost/jwplayer/index.html

use xampp or something. Is gone work.

JW Player

User  
1 rated :

And now Amazon is coughing up the video with a MIME type of "video/x-m4v." That's not going to work.

JW Player

User  
0 rated :

On top of everything else, there was something screwy about the encoding of that video. I downloaded it (all 800+ MB of it!), and it would play, but without any sound. I ran it through HandBrake (default settings), which cut it to half the size, and now it plays normally.

JW Player

User  
0 rated :

The audio track on the original was encoded as MP3 instead of AAC.

Ethan Feldman

JW Player Support Agent  
0 rated :

Does not play for me either but that is because the mime type is video/x-m4v and it has to be video/mp4

JW Player

User  
0 rated :

Ethan- I have changed the setting to video/mp4 and still no joy. When I run the video through QTIndexSwapper still no joy. Any ideas why the video plays perfectly in Chrome and not in IE or FF? Thanks.

JW Player

User  
0 rated :

Run it through HandBrake. I think the improper audio encoding may be what's knocking it for a loop.

JW Player

User  
0 rated :

EarlyOut-Will the video play for you in JWPlayer 6 after running it in HandBrake? Any ideas why it will run in Chrome with no problems?

JW Player

User  
0 rated :

The "processed" version works like a champ in IE10, Chrome28, and FF22.

Using your original video, it fails instantly in FF22 and IE10, but works in Chrome28, which tells us that it's not a server problem (I'm just running them off my own C: drive, so things like MIME type don't come into it).

It took HandBrake a little over 6 minutes to plow through it, on a middle-range Dell PC with an i7 chip and plenty of RAM. The resulting file is 433MB. I'd upload it to my host as a demo if it weren't so huge.

The codecs that Chrome is using will support H.264 video with either AAC or MP3 audio. But so will IE10, and it chokes on the original, too. So, I'm just shooting in the dark, here, about the precise cause. But I sure know what the "fix" is!

JW Player

User  
1 rated :

Earlyout has given a viable work-around to the current video--Thank you!
Now I need to get to the root of why the JwPlayer 6 is playing the video in Chrome and not in IE or Firefox since I do not want to continue to convert every video produced. I should be able to just upload the final video to S3 without having to convert the video using HandBrake. Any suggestions from anyone as to the root of the problem?

Ethan Feldman

JW Player Support Agent  
0 rated :

I would set the primary variable to Flash. It seems like html5 does not like your encoding.

JW Player

User  
0 rated :

Ethan- I need the video to play on IOS devices (iphone,etc) which do not play on Flash. Currently using Adobe Flash Media Encoder with the following profile.
Maybe I need to change encoders. What encoder seems to work best for live Internet broadcasts utilizing the JWPlayer to send to Wowza on EC2?

Thank you.

Ethan Feldman

JW Player Support Agent  
0 rated :

I would re encode using HandBrake, default settings.

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