Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Could not load plugins: File not found


I noticed a problem with JW Player 6, it usually plays smoothly but sometimes, I get this error "Could not load plugins: File not found"

It keeps trying to get the JS from here "" but it can't and eventually fails

The thing is, on my Ubuntu 12.04 Firefox browser, this doesn't happen if I'm normally browsing, but if I turn on the "Private Browsing" mode, it will happen every single time

For example, I found this link here on this Website:

The video in this link loads normally if I'm browsing without the "Private Browsing" mode, but once I switch to the "Private Browsing" mode, it won't load and I will get this instead "Could not load plugins: File not found"

I also checked it with my brother's laptop, it has Windows 8 on it, the player was loading normally in Firefox & Chrome, but since started giving this same error all the time with both browsers, and as far as I know, he didn't change anything with his PC or even updated the browsers

Hope you can find out what the problem is and solve it as fast as you could since I love this player ;)

P.S. All the browsers mentioned above are fully updated to the latest Version of the day I wrote this in, including the flash plugins.

5 Community Answers

Ethan Feldman

JW Player Support Agent  
-1 rated :

Thanks, we will take a look.


JW Player Support Agent  
1 rated :

We’ll indeed investigate this. Thanks for the info.

JW Player

2 rated :

Any news about that? Got the same problem with Google Chrome.

JW Player

0 rated :

Oh embarrassing ScriptSafe for Chrome did not work correctly. Deavtivating and reactivating the plugin and allowing solves the problem for me.

Ethan Feldman

JW Player Support Agent  
-1 rated :

Glad you got it!

This question has received the maximum number of answers.