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Error loading media: Unknown decode error

I have a video and a player on my dashboard and a webpage that is successfully playing the video with the advanced JavaScript embed. The video was also playing successfully in an iOS mobile app through a webView but now (one day later, and no known changes) when I try to play in the mobile app, it loads my player as I can see my color scheme and icon and it loads my preview image but it wont play the video, I get the following error...

Error loading media:
Unknown decode error

1 Community Answers

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Timoor Kurdi

JW Player Support Agent  
0 rated :

Hi,

My name is Timoor Kurdi and I’m a Support Engineer at JW Player.

Could you please follow the instructions on this page so we can try to reproduce the issue? – https://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-reproduction-page

Regards,
Timoor Kurdi
Support Engineer

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