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SMIL file is not working in production (JWPlayer 7)


Hi,

I have a problem at our site, where JWPlayer don't want to use our SMIL files. It keeps using the fallback, and if I remove the fallback, I will get "Error loading player: No playable sources found".
I have exactly the same code in my development environment, where everything is working fine. Any ideas?

This is a live example from our site:

var playerInstance = jwplayer('mediaplayer').setup({
playlist: [
{
image: "https://d1sovznh0mpamp.cloudfront.net/uploads/2018/01/totalhope-750x425.jpg",
sources: [
{
file: "https://d1sovznh0mpamp.cloudfront.net/uploads/equisport/9181.smil",
type: "rtmp"
},
{
file: "https://d1nx00dtipqq3g.cloudfront.net/ads/2018/ghs/introGHS-480.mp4"
}
]
},
{
image: "https://d1sovznh0mpamp.cloudfront.net/uploads/2018/01/totalhope-750x425.jpg",
sources: [{
file: "https://d1sovznh0mpamp.cloudfront.net/uploads/equisport/9564.smil",
type: "rtmp"
},{
file: "https://d1nx00dtipqq3g.cloudfront.net/Arkiv/2018/03/bruksprove/fredag/Exterior-02March2018-02-11-02PM-480.mp4"
}]
}
],
visualplaylist: "false",
primary: "flash",
width: "100%",
aspectratio: "16:9",
cast:{ },
ga: {},
});


JWPlayer (7.12.2) is loaded via Cloudfront as well.

1 Community Answers

Donni

JW Player Support Agent  
0 rated :

I recommend you contact us directly by clicking the SUBMIT A TICKET button in your JW Dashboard and e-mailing us a page so we can reproduce the issue. If it is working in your development environment then it may be a crossdomain.xml issue – but I need to reproduce the issue myself to make sure.

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