video360 4k

c... — Feb 27, 2018 10:25AM EST

Hi everybody
searching and searching but I did not find the way to publish 4k 360 video contents. Can anyone help me ?

Gil

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JW Player Support Agent

Feb 27, 2018 05:04PM EST 0 rated :

You will need to utilize the transcode template platform API endpoint in order to add a 3840px wide conversion to videos uploaded to your account.

Let me know if you have any other questions,
Donni

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User

Feb 28, 2018 08:27AM EST 0 rated :

thanks a lot. Going to look at that. Can u confirm me that I can stream 360 video on mobile browsers (chrome, firefox) ?

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JW Player Support Agent

Feb 28, 2018 05:38PM EST 0 rated :

We only support mobile chrome on Android, I am afraid we do not support mobile Firefox.

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