Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Free Plan?


We had paid an invoice for $299 in Sept 2017, this should have given us access to at least the Starter plan (I think it was called something else as starter @$5/month is only $110).

The platform is saying that we are on the free plan? Can you please tell me what is going on here?

1 Community Answers


JW Player Support Agent  
0 rated :

Most likely your account is associated with another e-mail address. Please e-mail support (at) and reference case #130054 and submit a copy of the invoice you received.

This question has received the maximum number of answers.