Poor quality for the first 5 seconds
We uploaded a couple of 1920x1080 mp4 videos, and the playback has very poor quality for the first 5 seconds on both. I tried the different preloading settings, but nothing makes a difference.
The embedded player has the problem -- when I view the direct link to the 720p asset file, the video looks great.
Is there a setting to force the player to show at least 720p?
Here's an example: https://content.jwplatform.com/previews/HSJLpqVA-cHaU04CF