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DRM won't work

Hi, I'm trying to use widevine DRM in my jwplayer. I followed the steps in But I can't get the video to play. I already got the response 200 from the DRM (the authorization callback) and the license is given, but my player still show no playable source found or sometimes unknown playback. Can anyone tell me how to implement the DRM in my jwplayer so it will works. The mobile apps team in my company can already play the video using DRM SDK for java.
Another question, can I use only file (not playlist) to implements the DRM? Because when I try my other video (without DRM), it only play when I only use file (no playlist), and when I try to place it inside the playlist, it won't play and got "no playable source" error. Please reach me ASAP if you can. Thanks alot.

you can reach me by email:

Here is my playlist example:
playlist: [{
sources: [{
file: 'xxx',
drm: {
widevine: {
url: 'xxx',
headers: [{
name: 'customname',
value: value,

1 Community Answers


JW Player Support Agent  
0 rated :


I believe you have submitted tickets for this same issue before. Please see the reply I sent yesterday.

Thanks, Heidi

Heidi Williams-Foy
Team Lead, Support
JW Player

Tried JW8? Find out more:

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