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problems = no appearance of video based on JW player on web sites viewed on IE11

What I can do to fix the no appearance of video based on JW Player on web sites viewed on IE11 on the same nb and at the same time clearly played without anly delay or problem on the same web page but in Firefox.
specifications - references :
OS = Windows 7 professional 64bit
IE11 = version 11.0.9600.18893 with actualization 11.0.50 (KB4056568)
Firefox Quantum ver. 57.0.4 (64-bit)
Thank you for your advice.

2 Community Answers


JW Player Support Agent  
0 rated :

Hi Martin, can you provide us with a test page that we can visit?


0 rated :

We experienced the same problem. We get no video (black) but we get audio. This happens on a PC using Edge and on Android phones using Chrome or Dolphin.

Our player is on a WordPress page. The problem seemed to be more of an issue with Wordpress.
Wordpress uses a lot of javascript to build pages and it appears that there were conflicts between page javascript files and JW Player javascripts.

We solved this problem by creating a page with simple html and the player embedded the same way it was embedded on the WordPress page.
It works just fine.

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