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Latest JWplayer self-hosted - Live Stream Fallback restarts 3 times because of ping.gif

Hello,
we have implemented the latest JWPlayer into our website for a livestream. We are also using the fallback feature where the player loads a MP4 if it can't connect to the stream.
Even though the video plays when the stream is off, it restarts the playback of the video 3 times before playing through. Looking into the outgoing traffic, it appears that the MP4 is restarted every time a "ping.gif" is loaded.

See example here:
https://share.ovationevents.com/

I would like to stop the MP4 from restarting. Can someone advise me what to do?

Thank you,

3 Community Answers

Up Down

Heidi

JW Player Support Agent  
1 rated :

Hello,

You have your setTimeout function set to load the video each time it buffers, and I see three buffer events fire in quick succession, with your video re-loading each time. You will want to change you code so that the mp4 load behavior depends on something other than buffering.

Heidi

Up Down

Mario Eisold

User  
0 rated :

This worked. I actually removed the script that is responsible for showing a picture or MP4 when buffering.

Up Down

Heidi

JW Player Support Agent  
0 rated :

Hi Mario,

Thanks for the update, I will close this case.

Heidi

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