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Access to this video has been denied


We are generating Signed URL for accesing the video. But when we hit the signed url the video shows error- Access to this video has been denied

But the same time if we use the temporary account credentials, then the video works fine.

Please help us to resolve this issue.

1 Community Answers


JW Player Support Agent  
0 rated :

URLs on the domain require JSON web tokens (JWT) for signed URLs. Please see for more details on this.

I am wondering if you used the tokenization method for instead? This documentation is available at

If this is the case, a simple change to in your tokenization code might do the trick!

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