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mute startup on mobile

Hi, happy New Year!
Streaming starts without sound on Mobile, while it is good on computer or tablet.
So only on mobile (OSX and Android with Chrome): a small icon at the bottom right of the player indicates the mute position and allows you to activate the sound. At the same time, this little icon appears in place of the player's menu bar.
How to make streaming start with sound also on mobile?
thank you,
Vlad

3 Community Answers

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Timoor Kurdi

JW Player Support Agent  
0 rated :

Hi,

My name is Timoor Kurdi and I’m a Support Engineer at JW Player.

Does the video have autoplay on? Having video autoplay on mobile requires audio to be muted. Please check out this article for more information – https://www.jwplayer.com/blog/mobile-web-autoplay/

Regards,
Timoor Kurdi

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v...

User  
0 rated :

Thank you Timoor! That's it. Unfortunately the autostart is an integral part of our particular flow. We will have to rethink the coding ;-(

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Timoor Kurdi

JW Player Support Agent  
0 rated :

You’re welcome!

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