Account deletion
Hello,
I can't delete it. While i'm trying to do it, i get "There was an error deleting your account."
How can i delete it
Many thanks
5 Community Answers
Todd
JW Player Support Agent
0
rated :
What browser are you using when you try to delete your account?
Can you send a screen shot of what you are seeing?
i...
User
0
rated :
Hello,
Tried with Google Chrome, Firefox, Internet explorer, safari. From 3 differents computers.
Screenshot here : https://snag.gy/y4k9Bh.jpg
Thx in advance
Todd
JW Player Support Agent
0
rated :
And what screen do you see after you click Confirm Delete?
Any chance you can take a screen shot with the browser’s network inspector open?
If all else fails, do we have your permission to manually delete the account from our side?
i...
User
0
rated :
Hello,
The screen added previously was after clicking on "Confirm Delete"
Don't ask me why... with the web browser console open i retry delete, and it succeeded.
Kind regards
Todd
JW Player Support Agent
0
rated :
That is strange, but I am glad to hear it worked. I am not hearing about this issue from anyone else, so hopefully this was an isolated case.
Sad to see you go, but I am glad this issue is resolved.
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