Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

How to download my videos?

I have uploaded these videos and lost them on my computer, fortunately they are uploaded here.

Where do I download my videos?

1 Community Answers


JW Player Support Agent  
1 rated :

Our platform does not contain functionality that would enable you to download your originally uploaded videos. We highly recommend customers keep a copy of their uploaded videos for this very reason.

A workaround for this would be to enable a “passthrough” conversion of the content, which is essentially taking the originally uploaded video and moving it to a customer-accessible point on our CDN. There are two very important things to keep in mind, however:

1. Passthrough conversions take up storage on our CDN so they do count against any storage limits you have on your account.
2. The passthrough conversion will be renamed so it will not have the same file name as it did when you uploaded it.

If you are interested in creating passthrough conversions of your content, please see this page.

This question has received the maximum number of answers.