Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Controls not disappearing after double tap on Android

We have an embed player used through an iFrame.

When double tapping the video on Android, the player goes fullscreen in its iframe (we don't want the video to actually go fullscreen and haven't set the "allowfullscreen" tag on the iFrame) but the player fails to add the 'jw-flag-user-inactive' after a short delay, meaning the controls will remain displayed until the next user action.

Ideally, we would like to completely disallow double click/tap and fullscreen mode - but I haven't found any option to control this.
Alternatively, a way to properly hide the controls after a short delay (normal player behaviour) would fix our specific issue.

Note: We think writing custom code (using an event listener for 'fullscreen' mode and a setTimeout to force the 'jw-flag-user-inactice' class) on top of the native JWPlayer would likely cause side effects.

Tested with:
JWPlayer v 7.1.26
Chrome Android 60+
Google Pixel 2 XL

1 Community Answers


JW Player Support Agent  
0 rated :


For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

This question has received the maximum number of answers.