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videos "powered by jwplayer" will not load

Hi, I'm not a developer so I hope someone takes pity on me and helps me out, Whenever I run across video that will not play if I right click on it there is a logo that says "powered by jwplayer 7.10.2". I am using FF57 and have W7. Is there some FF add-on or plugin I need, or need to disable, or some default in FF that I need to set up properly in order to watch these videos? Any help will be appreciated - I am obviously not a techie person! Thank you!!

1 Community Answers


JW Player Support Agent  
0 rated :


In Windows 7, the supported browser for JW Player is IE11. Please make sure you have an updated version of Flash installed, try the videos in IE11, and let me know if that helps.

Yours, Heidi

Heidi Williams-Foy
Support Team Lead, Customer Experience, JW Player

Tried JW8? Find out more:

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