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What is a self-serve customer?

What is a self-serve customer?

JW analytics says:
The Analytics - Content Detail page is currently unavailable for self-serve customers. We will resume service as soon as possible.

What does it mean?

1 Community Answers

Timoor Kurdi

JW Player Support Agent  
0 rated :

Hi Vivien,

My name is Timoor Kurdi and I’m a Support Engineer at JW Player.

Self serve customers are those that purchase their plan directly from our website.

The opposite of self serve, are the customers that sign an annual contract with us.

Best Regards,
Timoor Kurdi

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