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Problem with jwplayer.flash.swf and preroll


We have some problems with prerolls and jwplayer 7.12.6.
On somes browsers (IE 11, Firefox 54,...), the spinner never ends looping and the ad (and thus following video content) is not displayed.
I tried to replace the swf player with the one provided with an older version jwplayer (7.11.0) and it works.

Could we use this older swf player as it's just a render engine or is there a risk we lose some functionnalities of jwplayer 7.12.6 by downgrading only the swf player.

Thanks for your help.

2 Community Answers


0 rated :

Please let me know if my above question is not clear.
As prerolls don't play in browsers where flash is used, our fill rate is penalized.
So to make it short : can I use the 7.11.0 (working) swf player in jwplayer 7.12.6 ?


JW Player Support Agent  
0 rated :

Please contact us directly via e-mail at support at jw player dot com and provide us with the e-mail address you use to log in to your JW Dashboard as well as a test page where we can observe the issue. I also suggest you try JW 8 and let me know if it works on that version as well.

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