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JWplayer videos will not load

HI, I m not a developer or video uploader. I am just a person and I hope you can help me. There is a website called vidzi and none of their videos will load for me. I have no trouble with any other videos on any other site. When I right click on the video there is a logo that says "powered by JWPlayer." There is no error message, the little round thingy just spins and spins - I can leave it for 20 minutes and it never loads. My question is, do I need a special player on my computer to play your videos? I have looked for a consumer version of your player and can't figure out if there is one - it seems like your product is for developers. If there is a consumer version, can you give me the download link please. OR, Are there some settings on Firefox that I should check that might be preventing jwplayer videos from loading? Any help you can provide would be much appreciated. I have FF 57, and java and flash are up to date.

1 Community Answers

Daniel Berger

JW Player Support Agent  
0 rated :

I would be happy to assist you. It seems that that specific video file is not valid. Perhaps the video file no longer exists. I recommend that you contact the web site’s administrator with this issue. We would be happy to assist that individual in resolving the error.
We cannot make changes to any of our customer’s web pages.

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