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1 Community Answers


JW Player Support Agent  
0 rated :

If you’d like to cancel, log in to your JW Dashboard and go to ACCOUNTS > BILLING and click on PAUSE BILLING and then click on CONFIRM CANCELLATION. If you don’t mind – would you be interested in sharing with us why you want to cancel? If there are any technical hurdles that are causing you to cancel we would be happy to get on the phone and review them with you.

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