Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Error setting up player

I have some videos on the free account, put up for a very small charity group I volunteer for, and they will no longer play. The message says "Error setting up player: Invalid license key".

On the free account I have, there is no mention of any change that requires a license key and the Embed link detail has not changed. The video has been working fine prior to this, although I suspect that the error has happened since JW8 was implemented, but have no way to tell. How can I fix this, please?

3 Community Answers


JW Player Support Agent  
0 rated :

Can you provide a link to the page? This would be the best way for me to see what is going on.


0 rated :

Here is the link:

I have now removed the JWPlayer link and replaced it with a direct Youtube link, which seems to be working fine.

The really curious thing is that two other videos hosted here are working fine! Here is the link to that working page:


JW Player Support Agent  
0 rated :

If you can post an old copy of the page with an error on it on a test page on your site I’d be happy to tell you what was going on.

This question has received the maximum number of answers.