Audio no video livestreaming to Android using Chrome
Our jwplayer setup is a dashboard setup that we use for livesteaming three church services every week. We have been using this particular setup since March 2017 without issue. We have not changed the setup since March, the only changes would be the jwplayer version updates
Users on Android devices using Chrome experience a black screen with "Download File" in upper left, but are able to hear audio. My testing with android using chrome, the player works properly the first time loading the site. If the page is refreshed, starting the player gives audio but no video. I can keep refreshing the page with the same results. Occasionally after multiple refreshes the player will work properly until you refresh again.
Android 7 and 8 have been tested with Chrome for Android v62
Dolphin browser on Android does not have this issue.
Desktops, laptops, and iPhones do not have this issue.
The player is on a Wordpress website using the JW Player Plugin v 1.6.1
The dashboard settings are:
No Mute on start
Rendering - Always use Flash when available
Display Options, Show content descrpition checked, Show controls checked
Google Analytics off
Release channel: Production
The content is an http://...../playlist.m3u8 file coming from our streaming server that we have been using for 5+ years. There have been no changes on the server side recently.